What is a job in customer service like?
I'm a recent college grad with a degree in writing and I just got a job as a customer service account representative with an engineering firm. What's your experience in customer service been like? Is there opportunity for career advancement? Can this be considered a career? Please share your experience.
Asked By: shawna rose - 5/3/2012
Best Answer - Chosen by Asker
Being as it's with an engineering firm, it might be an exceptional position, but usually customer service is a euphemism for crap jobs where you have to deal with angry or rude people, frequently while balancing what they want against what your boss wants, which are two mutually exclusive things. In my experience, the... More
Answered By: bleuflamenco - 5/3/2012
Additional Answers (1)
Customer Service means dealing w/customers, usually unhappy, angry ones. Your job would be to smile, apologize and do everything possible to see that customer ends up happy. An angry customer will let everyone know how the badly the store treated him -- and vice versa.
Answered By: DeAnne - 5/3/2012
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