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As customer relationship managers in the field, salespeople should do all of the following except?

As customer relationship managers in the field, salespeople should do all of the following except? A) Concentrate on achieving their assigned quotas because marketing cost analyses and profitability are their sales manager's jobs. B) Develop partnerships with customers to help them achieve competitive advantages and increased profitability C) Remain alert to unsatisfied or unrecognized customer needs. D) Help their sales managers estimate future sales and set quotas in their territories Salespeople are becoming micro-marketing managers for all of the following except: A) The changing marketing environment requires salespeople to monitor this environment and design strategies that will overcome competition and satisfy customer needs better. B)Today's prospects and customers are demanding a high level of services from salespeople. C) Sales managers need their salespeople to assist them in establishing sales forecasts and sales quotas. D) Management attention is emphasizing sales over profitability, and generating sales is what salespeople are expected to do. Videoconferencing: A) Can be done only by using huge monitors in large rooms of people at different locations. B) Enables sales meetings, training, and customer interaction to be accomplished by widely dispersed salespeople (and their managers) without leaving their individual virtual offices. C) Increases the costs of holding sales meetings D) Decrease travel costs but increase the overall costs of account management From an ethical standpoint, what is the most important question to ask in making a business decision? A) Will this decision maximize the company's sales and profits and minimize costs? B) How will this decision be perceived by coworkers, immediate boss, and top management? C) Will this decision maximize benefits, reduce harm, respect rights, and treat all parties fairly? D) How will this decision affect my reputation within the company and my chances for future promotion? Which of the following statements about ethics is true? A) People are ethical simply by staying within the law B) Salespeople who are dishonest, unprincipled, untrustworthy, unfair, and uncaring are engaging in unethical and illegal behavior. C) Businesspeople are likely to have two sets of ethical standards-one that they use in their personal life and one that they employ in the office. D) Ethical behavior and legal behavior are the same

Asked By: - 9/23/2012
Best Answer - Chosen by Asker
These are realy great questions and unbelievable amount of information. So what was the question it was too long. Good luck
Answered By: Mike - 9/23/2012
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