Possible problems at work. (Co-workers and Task Responsibility)?
I just started about a week ago at a call center for customer service. The company does health insurance and I handle client inquires and mandarin speaking people. However, of the batch that was hired and some of the people that are still there I have noticed several things and have additional concerns. A little about me: Raised as a Navy Brat by a cool dad that was a Colonel for Intel. Mom was a HS science teacher(Biology) College Graduate with BA in Psychology, Political Science and Philosophy - As such I pick things up pretty quickly and am able to execute most tasks with speed, precision, and excellence. - Somewhat of a leader, unless someone I feel that is better than me establishes themselves. - I have a ridiculousness amount of planning, perpetration, and organization for nearly all my tasks. But this is possibly causing problems at work. - Most of my co-workers are not college educated, nevertheless they do have skills in their respective tasks. But I find myself having to explain what I say (Comments, puns, lunch room conversation, words, quotes) to my co-workers and sometimes even my boss. - Dealing with callers. My degree in psychology helps me in dealing with many if not most of my callers in a professional and courteous manner. Even with heated guests I am able to get them to calm down and then help them. Also, I have a personality that seeks to please because of my dad but mainly my mom. As such my calls are sometimes 30 seconds longer than the typical call, which is perfectly fine. BUT, My boss says that I am TOO nice and professional (I know most of the material because I reviewed it over the weekend) on the phone because with some of the regular callers have started requesting me. - Job Performance: My boss likes my skill set, my enthusiasm, preparedness, and degree of knowledge. But most of the time I find myself giving the correct advice, however they still want me to confirm with them about the correct course of action. -Preparedness. As a teacher my mom has a TON of office supplies. Because my work just moved in about 5 weeks ago they are still setting up. On they third day I was there, I arrived around 30 minutes early (permitted by company policy) and brought a keyboard cushion, document holders, the pens my mom and I like, and just some (company policy approved) nick-knacks a Terra Cotta statue bookend, petrified wood paper weight, Crystal Dolphin that my sister made me for my birthday, Arabian rug with a companion desk lamp etc.) So when everyone came in they were somewhat surprised that I had furnished my table. My boss made a couple jokes about it as did some of the co-workers. In closing, this is my first job out of school and I would like to keep it. However, I just feel that some of my attributes may be a factor. Do you guys have any experience working with a office staff that has a different level of professionalism/ other factor than you and what are your solutions?
Asked By: Josh - 10/10/2012
Best Answer - Chosen by Asker
So you're the newbe with all the answers. They're so lucky to have an educated overly qualified person like you-----sarcasm. Do as your boss tells you, he signs your check. Stop instigating problems in the office by being so full of yourself, the only one impressed is you. You are setting yourself up for a hard fall... More
Answered By: 49 copperhead - 10/11/2012
Additional Answers (5)
You just think you are smarter than everyone. You're new, you don't have their mindset. They all explain things a certain way because they've gotten to know what works best. They don't find what you find important because they are senior and know what actually matters to the organization... More
Answered By: F - 10/10/2012
Most jobs have clicks. And most veterans at any job automatically write newbies off. But if you show them respect and are friendly, they will eventually come around. It does however sound like you are intelligent and like to flaunt this and use it to make others around you feel inferior. Now I could be way off but if... More
Answered By: Bryant - 10/10/2012
Well, I'm at a point in life where I don't really have a boss and I can do things as I like at work. Unfortunately, you're not there yet... More
Answered By: Antst - 10/10/2012
1. This job has not molded your perception like the co-workers you talk about but they are not worried about a great job being done or their future in the industry. My brother had a similar situation where he worked with uneducated people and he was educated. They could tell. Let's be real you must understand and get... More
Answered By: Jonny - 10/11/2012
U sound a little full of yourself.. u look down on others cause they r different than u (uneducated Blah blah) Im sure ure not perfect either, so stop analysing why/how u r so much better than everyone and just do ur job and be nice to pple. Working in an office is more about getting on with others than anything
Answered By: muskettcat - 10/11/2012
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