BT failed to install whats my options?
Just moved into a rented flat just over a month ago and decided to get BT vision and broadband. We decided on BT over sky as I have recieved terrible customer service from sky in the past and decided i'd never return. Anyway we ordered BT on 9th September and were told that the first availible slot that they could install was the 11th October. We knew this was over a month, a long time without the internet, phone or tv, but we were prepared to do this. Anyway one very long month later, the engineer came to set up the phone line so we can start enjoying our services, however he was not able to connect the phone line up as he was not able to connect the wires that connect the flat to the junction box, he spent over a hour and a half here so I doubt he was lying just to get a early night. He told me that BT will contact me in the coming days to rearrange. However, firstly I cannot wait another month, next I have taken a day off today for this appointment and cannot loose another days pay, and lets be honest why should I wait 2 months for them to connect me, especially as they charged me for the box and I will be paying £26 a month for the next year. Can anyone help and tell me my options.
Asked By: - 10/11/2012
Best Answer - Chosen by Asker
You will not be waiting another month... More
Answered By: Andi - 10/11/2012
Additional Answers (1)
You need to bend the ear of BT Customer Services. Explain that you have already lost income and ask them to compensate you accordingly. They should either defer payment or credit you in some way. Stay cool but be firm. If you get nowhere with the first person ask to speak to their supervisor.
Answered By: Bazza - 10/11/2012
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
New job opportunities added daily. Search Virginia jobs now!
Click. Search. Apply. Free!
Earn residual on products and services customers uses daily at home.
Other Career Questions
What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
Hi ok im 19 and about to start college to do an acess course into a university. Ive been browsing through all the courses and im tottaly stuck! I thought politics but im scared ill end up with some r...
Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Best-Paying Work-from-Home Jobs
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
2013 Engineering Jobs Outlook
Engineers will find job opportunities in select disciplines in 2013, with candidates who are all-around, client-oriented businesspeople in demand.
Best-Paying Jobs by Major
What could you earn with a particular four-year degree? Find out by checking out this list of the top-paying jobs for 20 of the most common majors.
Eight High-Paying, Secure Jobs
Want to earn a good salary and enjoy a measure of job security as well? Check out these well-paying jobs on tap for fast growth in the coming years.