Theft of packages and post office refuses to help?

I had a package the post office claimed was delivered but I was home and no delivery attempt was made. I asked the neighbors and they did not receive anything. The seller refused to send another for free because delivery confirmation shows it was delivered. So because I need it and few other sellers have it, I re ordered the item this time with signature confirmation. Now this is really f****d up. Someone signed the package in my name and misspelled my name. They were given the package (or it was the postal worker who stole it) and misspelled my name first and last name in the print your name section!! I called the 1800 USPS number and was told that because the packages are marked as delivered there is NOTHING they can or will do. I asked about my name being misspelled by the person who signed my package and about the fact that *I* was in another state at the time and have the toll records to prove it. Again they did not care. I was given a case number for the first stolen package and was told I would be called within 1 business day. But I was not. I called them multiple times and left a number of messages. When I called about the second package with the false signature, and the proof I have that I was in another state and that no one in my household has hand writing that looks anything like that. Again I was told that really there is nothing they can or will do other than give me a meaningless case number and a number where my calls are not returned. It seems so wrong that such blatant theft or incompetence is allowed to happen and I have no recourse despite irrefutable proof that at least one package was blatantly stolen and/or that the postal worker was completely incompetent. There has to be something I can do. I did file a complaint with the postal I inspector but according to the website they do not actually help you find your package they just record crimes. The person is not stealing from our doorstep 1- on both days OTHER packages from the USPS arrived safely while this one (expensive) item had no delivery attempt made. 2- on both days someone was home to sign for the other packages that were delivered by the USPS. 3- I have filed a complaint with the inspectors office as mentioned above. But as mentioned above they DO NOT track your package or help you to locate it. They only record reports and state that you will NOT be followed up on. 4- this is Brooklyn ny a police report was filed and it will be ignored because they have better things to do. 5- I don't see how I could fake my own false signature when I was out of state and can prove it.

Asked By: Fluffykitten27 - 11/23/2012
Best Answer - Chosen by Asker
This doesn't surprise me at all. The postmaster general of the United States told me that it is not the post office's job to deliver the mail.
Answered By: Pat - 11/23/2012
Additional Answers (2)
Follow the information here for mail theft. It's the postal inspection office:
Answered By: Vet's Daughter - 11/23/2012
Have you called the police... More
Answered By: lawmomof3 - 11/23/2012
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