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How to properly explain to a store manager that an employee was rude = I am disabled?

I am somewhat disabled. I asked to speak to a store manager because there was a slight...I wouldnt even call it a problem...basically a store policy had changed. Because I am somewhat disabled, I was sitting in a chair at a department store and when the woman came up to me she did not start off rude, but because I was defending (and kindly debating my reasoning behind what I was there for) she got pretty LOUD and it was embarrassing...I wont even go into the details of what she was saying it was just unflattering, rude, and I thought disrespectful. Once she started getting a little loud (and hey...she may not have even noticed it)...I thought I better stand up from the chair I was in to make eye contact with the woman (we were now the same height which doesnt even matter)....and then she continued to be loud, so I spoke loud asking why she was raising her voice, and then said she would try to keep it down, but then did not. Tomorrow morning I am going to talk to the main head guy of the entire store...who I know will side with me (if not - oh well - its fine - but things can be done with grace, respect, and fair customer satisfaction) anyways....even if I dont get what I want. Thanks beside the point now. What is a good way for me to explain (it may be on paper or verbally....even If I talk to him over the phone I want to put in a formal compaint on this lady) -- I just think she needs a re-evaluation on customer service and respect. I want it to be concise, to the point....all while mentioning these details and wahtever else may suit the bills. Help with the writing? Thanks. Best answer will be chosen ASAP. Everyone will also get a thumbs up point for commenting.

Asked By: light headed - 12/20/2012
Best Answer - Chosen by Asker
I work in a store and there is absolutely no reason for rudeness to anyone. It might be that this lady has done this many times to a lot more people than you. I think going to see the manager is your best bet. Stay as calm as you can, I know this is upsetting. Tell the manager exactly what happened and know in your... More
Answered By: ncgirl - 12/20/2012
Additional Answers (10)
when you go in ask for the manager and explain to he or she what happened and what was said. they will listen to you. they don't want you to go to corporate and complain because corporate will be very upset, they want customers to be happy and when someone isn't they bring the hammer down on the manager, he oe she will... More
Source(s):
Answered By: nap4gbp - 12/20/2012
 
Do not get into a hassle with the store,just do not go in there again,less stress all round.
Answered By: PAMELA - 12/20/2012
 
I think you're being over sensitive. Put it behind you.
Answered By: Larry - 12/20/2012
 
It's the holidays, give the store personnel a huge break as it is NOT a pleasant job especially this time of year. They are being ridden by the customer AND everyone from the store manager on up. Just drop it and go about your merry way.
Answered By: Glenda - 12/20/2012
 
Being concise and to the point doesn't seem to be your strongsuit - we really don't know enough about the "incident... More
Answered By: Passive Agresssor - 12/20/2012
 
If it's store policy, then it's out of the employees' hands. If you have a problem with the store policy then get in contact with those who make the rules and do not get the workers in trouble over it... More
Answered By: Halia - 12/20/2012
 
Get over it. It has been my experience that the customer is not always right.
Answered By: jonds - 12/20/2012
 
You don't give enough details to properly assess the situation. Tis the season to be jolly. Let it go. Those people don't make much money; do you want to get her fired on top of it? Besides, if it's store policy that has changed, that store manager had very little to do with it, probably - it came down from the higher-... More
Answered By: handyPig the Christmas fairy - 12/20/2012
 
are you trying to be the wolf and sheep too? how does one get to do that anyway? and get by with it at the same time
Answered By: bigturkeyme - 12/20/2012
 
I would have to ask myself why this happened. I would see this person as a mirror of me. If I am sick this person is probably suffering from something & I would appreciate that I was independent enough to not be stuck working in a store. Then I would ask myself why I didn't just shush her. Saying "I can hear you le'ts... More
Answered By: Vibrant Health - 12/20/2012
 
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