How do you politely ask a manager to hire extra help?
I work in a hotel. Two weeks ago the housekeeping manager fired 4 housekeepers in one day. I don't know why they were fired all in one day right before high season. For everyone else's sake, I hope those 4 employees did some HORRIBLE crap to get fired because ever since then, the place has been a nightmare to work in. I have front desk staff being yelled at by guests, and hounded by management, because guests don't have rooms ready to check in to until 6pm or later. Then I have guests with families who can't even come home after a long day because their room is being worked on well after dark. I'm getting tripadvisor reviews about how the hotel is understaffed (which should NEVER even cross the guests' minds) and on top of everything, my boss is on my ass 24/7 about getting things under control, but the situation is completely out of my control. How do you politely tell a manager to hire more help? Even more maddening is that, when I learned about the 4 staff being fired, I learned about this from a GUEST. The guest told me there weren't enough housekeepers, so when I investigated it, 4 housekeepers were fired. My opinion the guest should have no inkling that there is anything wrong
Asked By: Zestfully Clean - 12/30/2012
Best Answer - Chosen by Asker
You can mention how difficult itis to maintain high standards with less help, but hiring & firing are NOT your call. Heck, these days you're lucky to even HAVE a job.
Answered By: Mare - 1/3/2013
Additional Answers (2)
no two ways about it, just ask
Answered By: Socratis - 12/30/2012
Hmm....I think the best way to go about this is to show him the reviews and by saying assertively (as well as politely) "I think we need more staff so that we can provide the guests with a better experience." Show him what you mean (for example, the front desk staff scenario) and hopefully he'll get the idea... More
Answered By: Anonymous - 12/30/2012
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