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Why westerners are outsourcing call centre jobs in India if they HATE Indian accent soo much?

Seriously,I always hear "Indian accent is annoying". Then why you guys want to outsource call center jobs here? Why can't they train their own people if Indians and Indian accent annoys them so much? I heard many people are jobless there because of recession.

Asked By: - 1/3/2013
Best Answer - Chosen by Asker
The recession isn't quite so bad over here, so the job opportunities are rising again. It's not the people that decide to train Indians and use them for call centers, its the corporations. The labour in India is cheaper, therefore, the big companies would rather have their workers there. And to be honest, a lot of the... More
Answered By: Amara Pottinger - 1/3/2013
Additional Answers (8)
Cheap labor costs in India.
Answered By: MrBricks - 1/3/2013
 
Because they love cheap (and/or free) labor. Surely this can't be a surprise.
Answered By: Qwerty™ - 1/3/2013
 
because they can pay the indians low wages and avoid taxes... More
Answered By: violeta - 1/3/2013
 
most westerners aren't doing the outsourcing
Answered By: Jack - 1/3/2013
 
Outsourcing saves the company money. They don't care about customers complaining about an accent, they want to keep as much of their money as possible.
Answered By: wildeaboutausten - 1/3/2013
 
Because CUSTOMERS aren't, the people they hire services from are. And even more than having an annoying accent, apparently some Indians have been told to make up "Western-sounding" names, but aren't very creative, so when you have a problem with a computer or a telephone, instead of "This is Maya - how can I help you... More
Answered By: Cabbage - 1/3/2013
 
Because it's cheap.
Answered By: Mr. Fox - 1/3/2013
 
The businesses make the decisions due to lower labor costs. As a so-called American and consumer, I'd prefer jobs in America and American accents. This would probably raise prices due to higher labor costs and corporate greed.
Source(s):
Answered By: The Black Goku - 1/3/2013
 
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