What can I do about having to work off of the clock every day that i work?
So I am a customer service representative for a marketing company, who has a major cell phone company as a client. Every day when me and 100+ other representatives come into work we are given 3 minutes to unlock the computers and pull up about 10 different things before we can start taking calls. The thing is, even our IT dept states, it takes at least 8 minutes to pull everything up and that's on a good day. Sometimes closer to 12-13 minutes. So at the minimum there are 100+ people spending 5 minutes a day, 5 days a week working off of the clock. Most people write it off as something they have to do to have the job, but i feel it's illegal as the time does add up to be significant. The marketing company that I work for says that they don't control the amount of time we have for "system log-in" that's set by the client. But at the same time, if we didn't have 10 year old computers with 512k ram, it would probably pull up in 3 minutes. My questions are: Is this legal? (I'm certain it's not) Who would be at fault? Marketing Company, Cell Phone Company, or Both? And what do I do to get this fixed without loosing my job? Thanks in advance. Everyone in the building is aware of this issue. Even the site manager. It's not a new issue, it's been going on for at least a couple years now. Just got a little worse a few months back when they implemented a brand new custom made software. I've worked here for about a year with this issue but it's been going on much longer. Our site just says we can't change the 3 minutes, that's all that's given. Then they turn around and tell you that you can't be at your desk more than 5 minutes before your shift b/c its against labor laws. I don't think the company has enough funds to replace all of the computers and possibly servers or else they would have done so a long time ago.
Asked By: Sheldon - 1/10/2013
Best Answer - Chosen by Asker
If its the computers taking a long time to load it's the marketing companies fault. Bring it up to a manager or higher but not as a complaint. Tell them you would be able to work faster and be more productive with faster computers and updated software. And remember that's there's strength in numbers. If your not the... More
Answered By: Rene - 1/10/2013
Additional Answers (1)
I think the computer must be upgraded. Just bring your complaints up to your manager and let them fix it. Another thing is , don't be stress about that problem. It is part of life. Stress are just in the surrounding. You should know how to handle it.
Answered By: Cindy - 1/12/2013
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