what to do during an awkward silence with customer over the telephone?
Im going for a job interview at Saga insurance, which i have gone for before but was unsuccessful. I have ideas of where i went wrong and some questions i struggled on may come up again. 1)Systems are running slow and an awkward silence appears with a customer, what do you do? 2) You are speaking to a customer on phone and you can quite understand their accent, what do you say? These are 2 of the questions i was struggling on. Please any help out their? The job role is customer service agent at a call center. Any other advice or tips would be amazing. thanks allot.
Asked By: - 1/28/2013
Best Answer - Chosen by Asker
On number 2 I think if you said something like, please excuse me but my ears were temporally damaged on a recent flight back from Majorca and my hearing is somewhat impaired, so if I have to ask you to repeat yourself please don't be offended, it is my fault and not yours. I am unclear exactly what you mean by ''... More
Answered By: Joanna - 1/28/2013
Additional Answers (2)
I used to work in a call centre and found that the best thing to do when in doubt is just to blow a really long, loud, fruity raspberry and then cut the caller off.
Answered By: dan - 1/28/2013
for the akward silence say " could you just bere with me a minute our systems are running and tad slow for the accent say" Could you repeat that a coulnt quite under stand you" i hope i helped and lemme no how the job turned out =D
Answered By: Jo - 1/28/2013
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Click. Search. Apply. Free!
Jobs hiring near your local area. Part-time, Full-time, Work at home.
Earn residual on products and services customers uses daily at home.
Other Career Questions
What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
Hi ok im 19 and about to start college to do an acess course into a university. Ive been browsing through all the courses and im tottaly stuck! I thought politics but im scared ill end up with some r...
Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Best-Paying Work-from-Home Jobs
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
2013 Engineering Jobs Outlook
Engineers will find job opportunities in select disciplines in 2013, with candidates who are all-around, client-oriented businesspeople in demand.
Best-Paying Jobs by Major
What could you earn with a particular four-year degree? Find out by checking out this list of the top-paying jobs for 20 of the most common majors.
Eight High-Paying, Secure Jobs
Want to earn a good salary and enjoy a measure of job security as well? Check out these well-paying jobs on tap for fast growth in the coming years.