I feel extremely frustrated over a project that my boss has given me.
I can’t say much, except that it is a CTM database/system, for the education industry.
I have no experience or background in IT or database area, I studied logistics.
My boss asked me to undertake the project as project coordinator and I undertook it on, since who would say “no” to the boss.
As the time goes on, the project ran into many difficulties.
One of the main issues was the vendor and data migration.
There was very poor collection of requirements by the vendor and the vendor didn’t really bother to understand the business processes and I had to go through a lot of trouble over the data migration.
The vendor is a small SME that sells commercial-off-the shelf system but I sometimes wonder is they know what they are doing.
This project was supposed to last from Jan last year to end of last year.
As of now, the system has not gone “live” and there are still a whole lot of programming errors.
In particular, it is the accounting and finance modules, where I faced a lot of problems.
I did not study accountancy and finance and have absolutely no knowledge on this field.
The accounting and finance department just simply refuses to give any advice and feedback on how they want the modules to suit their processes.
I have explained to my boss that I should not be in the position of designing the accounting and finance modules.
I have cc my boss in all email correspondences and given her all the feedback, both verbally and written that the vendor is doing a very poor job.
My boss just seems to side with the vendor and assured me that it is not my fault and certain parts of the project but now, again, she is asking me for a status feedback, as if I can solved all the problems, when I sometimes am simply not receiving political and logistical support .
I feel very upset and am wondering what to do.
I really feel like giving up. Should I just ignore my boss? There is nobody higher than my boss that I can go to.
I have given all the feedback I can give and talked to the vendor both nicely and firmly, nothing works.
There is no one in the company whom can help me.
There are only 15 people in the company.
To establish a career in an industry with a well established company which will allow me to utilize my strong communication, interpersonal, and technical skills, while promoting the opportunity for advancement and development to the corporate level. I have many years of demonstrating leadership and being a team player. I enjoy learning new skills/tasks and being challenged.
•Computer and internet literate; typing abilities.
•Assertive, self-motivated, goal-oriented, creative, organized and efficient.
•Flexible, strong-minded, cooperative, hard worker, team player and reliable.
•Great technical, interpersonal, business association, communications, accounting, leadership, and problem solving skills
Food & Restaurant Industry
Team Member/ Waitress
Sharky’s Seafood & Company
Riverdale, GA March 2012- October 2012
Provide customer service, give waitress type assistance such as greeting and sitting customers, taking orders, cleaning tables, checking on customers, serving meals, & managing money, assign employees to specific duties, direct and supervise employees, stock and check inventory, enforce safety, health, and security rules, train and evaluate personnel, also give prep cook type assistance such as preparing salads, dicing up ingredients (tomatoes, onions, etc.), assist cooks with decorating meals, clean dishes and wrap silver wear.
American Red Cross Customer Service Agent
College Park, GA August 2011- November 2011
Provided information on inquires for certain courses/products, sold products and registered customers for courses, gave assistance with website and course records help, emailed and transferred customers to correct correspondent for technical and financial issues.
Child Care Industry
Hapeville, GA June 2010- September 2010
Provided instructional and clerical support for classroom teachers, assisted students in learning activities, supervised students during playground activities and field-trips, assisted with setting up materials for lessons and instruction, also aided with cleaning/dismissals of classrooms and abetted
with conflict resolutions.
Retail Industry/Customer Relations
Assistant Events Coordinator
August Moon Events
Riverdale, GA February 2009- February 2012
Booked clients, organized event files, assisted clients via email, clerical duties included but were not limited to faxing, composing emails, preparing contract outlines, typing, filing, etc., assisted customers via multi-line telecommunications system, aided with decor and catering decorations.
Atlanta Area College 2012-Present Donanldsville High School 2007-2011
Participated in cross-country, indoor track/track&field, captain of track team, co-captain on debate team, school math tutor, a member and treasure of Future Leaders of Business Association.
REFERENCES: Available Upon Request