Call Center Scheduling Manager Job Questions & Answers

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I work in a call center and we have a schedule we're supposed to stick to religiously or we get in trouble. I have a serious menstrual issue (I menstruate for a lot longer than is normal and very heavy with excessively painful cramps) and I need to go to the bathroom often, which is not allowed based on my work schedule. How do I explain this to my manager without being too graphic? I'm making a doctor's appointment, so please don't patronize me and tell me to go to the doctor. I just need a tactful way to get my boss off my back.
2 answers - Asked By: - 2/18/2013
We had children in the last decade so my wife was a stay at home mom. In her mid 20's when she was working she was a project manager making $80,000 a year. She managed more than 50 engineers during her busiest schedules. She has a 4 year degree in Business Management with an emphasis on Telecommunications management (think networks and call centers). She doesn't want to get a job making $30,000 a year. She feels her intelligence, experience, and value all exceed an entry level worker's salary. The problem is she has a huge gap. We've bought and sold a few rental properties, managed tenants, repairs, collected rent. We are thinking about making up some back story about all this to justify that she spent a decade at home. This has us feeling uneasy. Any idea how she could make entry into the work force at a respectable (above $60,000/yr) salary?
2 answers - Asked By: MthrNatures_Son - 2/2/2013
I have an interview for a customer assistant position at a call center for AT&T. What do you think they will ask me?
3 answers - Asked By: SweetCheeks - 7/11/2008
Ok i work at a corporate call center for a dental business. I and along with other workers are given a specific clinic to handle phone calls from each and everyone is in charge of calling patients with phone numbers given to us by the manager we call them and make appointments and make insurance breakdowns. The other day i was called into the boss office and he threat to fired me because patients are not showing up to their appointments made. As far as my job goes i don't think i have control over the patients wanting to show up or not. I did my job as to calling them scheduling them and taking down their insurance info. I was not the only person working there that had numbers showing that patients where not showing up.
1 answer - Asked By: j_cuevas90 - 12/6/2012
Amazingly enough I have an interview for a nursery manager position tomorrow. I have a long history in child care but little in a nursery so i'm amazed I got the interview. I'd really love the challenge of the job so I'm trying to prep as much as possible, Do you have any idea on what questions to expect?
1 answer - Asked By: NICOLA W - 5/20/2009
I'm a teen in high school & I've been searching for jobs for quite a while . I have little to no experience & online job hunting isn't getting me anywhere , but anytime I go in to a store they tell me to go online for applications , I just need tips on how to get call backs ,interviews . Thank you for your help .
2 answers - Asked By: PaperPlanes_008 - 3/26/2013
I have completed my diploma in Electronics. I have a 3 years of experience in Technical support ( call center). I am planning to study asp . NET. will i get a job in software industry ? Please advice
1 answer - Asked By: Hariharan V - 7/15/2010
It's an obvious question I know, but I'm finding it rather difficult to acquire employment. I'm 17 years old, NO WORK EXPERIENCE (I know that's 99?f the reason), in college, and still living with my parents. I need to find a source of income. Having to depend on my Mom and Dad to buy me things is getting old. I've been applying everywhere that seems appealing for teenage jobs (grocery stores, fast food restaurants, gas stations, game stores, etc) for the last year and have not gotten one call for an interview. What am I doing wrong? I have no piercings, no tattoos. It's like a catch-22, you need work experience to get work experience. I've applied at most of these places several times (filled out 5+ applications)... What else can I do?!?!
4 answers - Asked By: Justin - 3/29/2013
Just wondering because I am off work on weekends and I need a 2nd job. I was wondering if publix or microcenter just hired for the weekend and if its better to call first to schedule a time to speak with the manager or just go in and pick up a application?
1 answer - Asked By: genesisv8man - 6/27/2008
I would like any suggestions on how I can promote my Avon business. I am a new rep and someone from my job already sells Avon there, so I am not trying to take away her customers. I am looking to start it online, but I need to find a strong customer base before I do that. I live in Hollywood, Fl and I am trying to figure out some local things to do to promote the myself as an agent, before I start my online site. If anyone has any suggestions, please let me know.
5 answers - Asked By: Irreplaceable - 5/7/2009
I have a full time job and walk dogs part time. I would love to find a true work from home part time job. I have checked out all those scam jobs. I tried pampered chef but that still takes me out of the house. I need something that I can do at my leisure. Any ideas?? Please!!
17 answers - Asked By: lolanrico - 8/9/2007
How did you meet people, were you scared? I will be going to university next year and I'm interested to know peoples experiences.
4 answers - Asked By: - 6/8/2010
I mean, even a little bit? I don't think aliens (lol) did it but there ARE lots of curious facts about what took place!
31 answers - Asked By: Jack - 1/30/2009
I'm 16 and leaving school this summer, I want a part time job as a lifeguard for ever the summer then to work while at college. I'm about to take my National Lifeguarding Qualification course but I'm not sure how to get a job? I have had experience as I did work experience where I want to work last year.. Please help? Thanks!:)
4 answers - Asked By: hi ho - 2/14/2013
Just curious of where and how did you get your job? Through a website? A friend? Which websites?
1 answer - Asked By: fetuslasvegas - 3/21/2010
Please suggest me a Research level project for my final year engineering related to computer science,preferably based on java. Projects like banking system,website,library mgmt,etc, system are not being accepted in the college.
1 answer - Asked By: punjabi p - 8/16/2009
I wanted to make a suggestion at work. I have so many ideas on making it a great place to work as it is NOT right now. Things that are not good include: TOO HOT it must be at least 80 in there by 2pm. The place stinks of body odor by 3pm and I feel sick from the smell. PROBLEM 2: Morale is so low. I don't think anyone takes pride in their job which leaves me walking into a HOT pool of SAD folks. EVERY SINGLE higher up is stuck up. The leads and managers are so unapproachable. I asked one day how to get to the top. The only answer given was- "don't complain and be here on your scheduled shift" I'm not gonna last there another month but this is my second time to work there. They will hire anyone who fills out an application (call center). I want to make some suggestions but do it without sounding as if I'm complaining. I quit once at another location due to lack of professionalism from my team leader.
10 answers - Asked By: SomethingIntense - 7/9/2007
Im on northwest side. Im only 24 years old. Work at a gas station. got no friends. Trying to find a way to get my GED diploma here in Miami. gas station jobs are so annoying and the workers cant even talk English that good but yet one of them is a assist manager. How can I get my diploma in Miami? I wanna get education to get out of that dumb gas station job. Cant stand it . Worse managing I ever seen.
1 answer - Asked By: Alejo - 2/26/2012
I'm confirmed to go to a testing session tomorrow for a possible AT&T job. I just wanted to know if anyone could tell me if I'm going to be interviewed at all tomorrow too. Or do you just take the test then they call you back to schedule an interview time if you did okay? Thanks for the help!
1 answer - Asked By: Stephanie - 3/19/2010
I have been trying to find a job for a few years now. I have applied to best buy, target, herbergers, macys, american eagle, walgreens, cvs, kohls, jcpenny, potbelly, subway and probably other places, but I just can't remember. I only got a call back from macys earlier this year, and was interviewed, but didn't get the job, obviously, hence my question. I did apply to all of these jobs online, aside from the american eagle position. The only experience I have is volunteering for elementary schools and the red cross (which I still do). I have been looking around campus as well for any open jobs, but the book store, library and tutor center is already filled for the next year. How do people even find jobs? I mean, is it luck or what? I'm just confused, and just want to know how I can find a job and increase my chances of actually getting one.
7 answers - Asked By: thinkaboutit - 12/16/2012
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Customer Service Career Tools

Call Center Scheduling Manager

Salaries

$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager
(67 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
35.7%
Some College Coursework Completed
23.8%
High School
16.7%
Associates
14.3%
Certification
4.8%
Some High School Coursework
2.4%
Master's
2.4%
(42 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Scheduling Manager

Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
14.30 %
Size of Industry in 2006:
1,424,000
Source: Bureau of Labor Statistics, May 2006

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