Customer Installation Coordinator Job Questions & Answers

I'm really having a hard time finding a job. I'm not sure why employers aren't contacting me :( I have about 4 years in expereince ( about 1 year of management) Well, here it is Jon smith Erlanger KY, USA Cell: +1-859-111-1111 E-mail:abc.def@outlook.com OBJECTIVE Obtain a position as a project manager/coordinator allowing me to utilize my administrative, organizational and problem-solving skills with a growing organization to mutually enhance growth of professional development and success. WORK EXPERIENCE ATS Jun 2012 – Apr 2013 Project Manager I: Managed projects development and staff in different divisions to achieve projects goals through practices of planning, executing and analyzing project-related tasks. Duties, responsibilities and contributions to assigned projects include the following: • Prepare and create project scopes, SWOT analysis reports and statements of work as assigned. • Visit anticipated project sites and create assessments for necessary work. • Analyze given scopes to assist engineers into reaching projects’ objectives. • Examine and manage available resources relating to materials and manpower. • Coordinate staff and arrange regular meetings. • Inspect daily operations and quality of products used on premise. • Implement solutions to resolve complex jobs relating to the project. • Manage and ensure that operations are executed in accordance to project scope and SOW. • Review and submit documents for projects deliverables/submittals and create schedules for subcontractors. • Document all events occurred during project life cycle and submit reports to senior management. Assigned Projects: 1- Conference Rooms IT/Multimedia Project Duration: Jun 2012 – Dec 2012 2- Military Base Renovation Project Duration: Aug 2012 – Aug 2013 AT&T / U-verse Division Oct 2011 – Feb 2012 Command Center Agent II: Applied knowledge to solve common and complex related issues to consumer’s services and devices. The position allowed for individual work at minimum supervision and within teams when necessary. Duties of the position included: •Provide phone/virtual support to internal and external customers. •Audit reports submitted by technicians and follow up with customers. •Implement and updated solutions within workflow system (WFE system). •Interact with IT department personnel to resolve common issues. •Provide assistance to first level support agents. •Maintain database and accounts for customers. Cleve’s Connections May 2009 – Nov 2010 IT Specialist: Provided hands-on and virtual administration for all IT related topics and managed sales for all devices and services. This included consulting, providing solutions, and improving efficiency for small businesses in design and security areas. Tasks performed while working included: • Resolve & close all open cases submitted by staff or customers. • Setup and manage user accounts through Active Directory. • Monitor network activities and logs and report system bugs, downtimes or crashes. • On-site maintenance and installation of network equipment and computer hardware/software. • Perform system setup operations and data backups as requested. • Create case analysis and audit reports given by technicians. • On-call support 24/7. EDUCATION • Devry University, Cincinnati OH Bachelor in Management Graduation: 2012 • Cincinnati State, Cincinnati OH Associate in Network Administration Graduation: Transfer 2010 To Andy: What does my Devry have to do with anything? for profit school? I'm not sure what college you graduated from, but in the real world experience weights more than a piece of paper stating you've completed few written assignments and imaginary projects. SMH!

3 answers - Asked By: Zaid I - 5/8/2013

Hi, I have been selected for mnc company recently. The Job Role is Interface Analyst, and I may be working on SQL and HL7 . It is mostly into Health Care. I am a Fresher, B.Tech passout . Below is some info abt the Job. **Job description** •Installation, Implementation, testing, and moving to production status for assigned Interfaces •Installation, set up, and testing of interface products from client applications to third party healthcare information systems •Fix problems during implementation and maintenance phases and update corresponding documentation •Provide excellent customer service and support to client Interface product customers •Daily/weekly project updates to be sent to manager, client, project coordinator Please advice on this, like, > Does this come under the IT Development Industry or the BPO industry ? > What can be my future career options if I take up this role. (Can I move into DBA down the lane) ? Any serious advice will be greatly appreciated. Thanks

1 answer - Asked By: rahul - 9/21/2010