Customer Service Director Job Questions & Answers

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My husband is in a job search with very little success. He does not have a college degree but he has been working as a customer service manager, then director, for the last 6 years. We were told a recruiter might help. How do we go about finding one?
1 answer - Asked By: Rebecca G - 5/3/2008
So I've been working at this athletic club for two years now and I'm moving off to college. I have to find a job, but I haven't wrote a resume in two years. This is basically what I did for two years, but how can I phrase it to be short/succinct and look good on my resume? -Child Care -Responsible for keeping the women's locker room, service desk, cardio room, weight floor, and -studios in sanitary/presentable conditions. -Ran service desk. (Had to answer phones, process all purchases, customer service, make smoothies, assist membership directors with setting up membership sales, paperwork, count and close the final till, and miscellaneous janitorial services.)
4 answers - Asked By: simply_cute - 5/18/2013
I have an interview ( informational) with a leading 5 star hotel group, that I got through a contact. Although I have no hotel/tourism experience, I have managed a small service industry business, a college degree and years of other customer service oriented experience. How am I going to tell the HR director that I can do the job what ever it may be !!! I have stayed at the hotels before and understand the "luxury" clientele. how do i relay this to her?
2 answers - Asked By: Katy Pepper - 10/21/2010
The CEO of the company does not seem to know what is going on. The company is in chaos. All the managers are qualified with good degrees etc but the CEO does not seem to know how to run things and when confronted with problems like bad customer service - he says his job is 'not about dealing with operational issues' and then basically nothing gets done about it. I cant afford to quit and I really like the job in itself but it is so frustrating trying to work in this environment. What can I do?
2 answers - Asked By: Seven of 9 - 11/7/2008
I've spent the first 10 years of my adult life behind a desk doing customer service/data entry/admin and I'm tired of staring at a computer all day. I am open to just about anything, but the pay has to be at least $40k gross. I have a wife and three kids to provide for, so I can't afford to take a pay cut. I'm employed currently, so I'm not desperate. Any suggestions are greatly appreciated.
1 answer - Asked By: benraze2001 - 5/19/2010
I am trying to do an organization chart for British European. It is part of an assignment. They don't have one on their website but have the management team. There is a director of marketing, commercial planning, revenue management, customer services & logistics, sales engineering, aviation services,fleet planning, Technology and Finance. I need to find out what roles would come under these departments to continue my chart. If anyone can help even clarify what some of these director roles mean I would be grateful. I have no idea what jobs would go with their departments. Any and all help gratefully welcomed. Thanks. e.g. where does HR fit in? Would it be marketing, customer service or which section?
1 answer - Asked By: cherub - 3/22/2007
I am a junior manager in a company with good products and ideas, but is very chaotic and has poor customer service and very low productivity. How can I try and turn things around. I do not want to leave because I love the job, but I can't work like this. I have given directors some of my ideas etc, and they nod and say 'good idea' but nothing changes. What can I do? F
2 answers - Asked By: Seven of 9 - 11/11/2008
Examples of jobs in this area include butchers,meat cutters, dieticians, food service directors, restaurant managers, chefs, etc. The questions are: 1. What type of education do you need? 2.What type of training do you need? 3.What is the salary range? 4. What kind of hours do you work? 5.How do you like your job? 6.What future trends do you see that will affect your job in the future?
4 answers - Asked By: Meg - 7/14/2008
I'm so tired of people with bad people skills and unprofessionalism. Its like human resources never taught them how to behave to customers or even how to value a customer. I learned my skills through Chick-fil-A and from people who cared about their customers. This just came to me. Do you feel like high schools should teach a life skills class that focuses on people skills, professionalism, good business conduct, and so on? I feel that a class such as this would benefit everyone who took it. What do you feel? Would it help or be a waste of time and education funds? Everyone needs to know how to conduct business with others rather you are a dog trainer or a McDonald's worker. I'm tired of getting poor gramatical e-mails from professionals and so on. Lawyers deal with people too! I am not currently working a Chick-fil-A. I worked there when I was 16, but they valued customers. I am currently an office manager, but I carry skills from previous jobs to every job I hold. Its called learning.
10 answers - Asked By: LZB217 - 9/13/2006
I have a Bachelors of Arts in Business and Marketing. I graduated in 2006 and I still cannot find a decent job! Currently I'm working in a bank and although I'm excellent with numbers, I am not working to my full potential, it's very discouraging! Any suggestions at all? I don't get why it's taking so long for my career to begin! :(
1 answer - Asked By: ~goodgirl~ - 4/26/2010
I was accepted to Purdue University for Aviation Management. However, I wonder what kind of jobs this entails. I know it includes ATC, but I don't want to do that. So what else is there, with a short description of the job?
4 answers - Asked By: GWR309 - 3/12/2012
Im 15 years old and I need a summer job. i LOVE AIRPLANES AND AIRPORTS. Im looking at a small municipal airport and i was wondering if airports like this have any jobs that I could do, like what type?
1 answer - Asked By: Brandon B - 1/24/2010
I've been questionning myself about my dream job lately and I've found out that I got a huge passion about music. I'd like to know if I can fit that interest into a career in the radio industry somehow. Can somebody help me?
1 answer - Asked By: nmfrboga - 3/23/2007
My husband is a pastor and has two degrees..one in Religion and the other in Communication. He's changing jobs for a while and going to grad school. What can he do with those?
1 answer - Asked By: hotmomma82382 - 9/15/2007
I seriously hate math and computers, unlike a lot of them. I actually have decent social skills (I can read people on average. I get idioms, jokes, sarcasm and insults at the same time), but I'm a horrible speaker with a severe speech impediment that makes it so I can't speak well at all without having severe Anxiety attacks (it could also be vice versa for what I and the doctors know), so this would take music and acting out of the equation. I also am unable to focus on anything for more than one minute without drifting off into my own world. So this would take being a pilot out of the equation (people with Asperger's Syndrome can't become pilots anyways). So since my attention span is extremely weak, I am always on the go, I have horrible reading comprehension skills, I have a severe speech impediment, I can't shut up sometimes when I feel unusually hyper and I apparently can't socialize according to the test (I haven't noticed this at all) I'm completely limited on what I could do. I have always wanted to be a policemen, but they won't hire somebody who can't even speak without stuttering or anything along those lines. I would never make it through medical school since the thought of them not hiring me would haunt me since there are no Autistic doctors. Being a cashier would cause Anxiety attacks for me, and I would never make it as an artist with my undiagnosed Dysgraphia. I enjoy tournaments since they are the only thing that could make it so I don't get laughed at due to the fact that I wouldn't have to speak, but none will take me. I would also hate being a janitor, plumber, teacher (this would require me to speak, and the kids would just laugh at me), security guard (they wouldn't hire somebody with a severe speech impediment who sleeps on the job anyways), tour guide (this would require speaking), Psychologist, Psychiatrist, a guy in customer service, a video game designer, a taxi cab driver (this requires greeting folks, and they would just laugh at me!), a dentist (it's illegal for people on the DSM to become one), a song writer, a director or a producer since these all trigger my Anxiety attacks and would cause me to go nuts with people laughing at me while speaking. Now, I wouldn't mind becoming a captain since I could do that solo, but it's illegal for somebody on the spectrum to become one. Unlike other disorders, this one has given me the attention span of an ant which is also impairing. What job can I do from what I've described?
5 answers - Asked By: Saint - 12/25/2012
I'm 17 and I'm interested in working at an airport becouse I love the environment. I'm particularly interested in positions of management where there is a lot of moving around and meeting & helping people (airport manager?). (Not pilot, luggage handler, or flight attentedant, work at fast food chains or gift shops!) and also, what's the job title of people who check your passport and tell you where you're sitting? It would be good if you could tell me as many possibilities and how much that job usually pays because a decent salary is important. Thanks!
2 answers - Asked By: melissa - 12/23/2006
I'm considering majoring in Political Science Bachelor's degree, undergraduate study at University of Washington. What sort of jobs are MORE LIKELY to be hired in? Yes, I understand college degree's do not guarantee any job in any field. I am just looking for general idea of what specific jobs are likely to be hired into.
2 answers - Asked By: Joshua - 9/23/2010
I have 3 years experience in the hotel industry, and 3 more years of experience in the customer service/ front desk field... I'm very outgoing, bubbly by nature, and I love new adventures and experiences. I think it would be an amazing job, and I would love to find out more! Any advice would be appreciated!
1 answer - Asked By: - 7/11/2010
So im 16 and i want to be a video game creative director so my question is what do i have to do to become one , I mean what kind of schools (design, engineering , etc ?? ) i need to go to ? Im currently in high school and i want to know where to go after i finish high school ?
4 answers - Asked By: NIKOLA - 8/28/2012
My brother just graduated in June and is currently waiting tables. What sort of job employers would be looking to hire him?
4 answers - Asked By: C Deezy McCain - 9/5/2007
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Customer Service Career Tools

Customer Service Director

Salaries

$40,000.00 - $149,500.00
Typical Salary for Customer Service Director
(337 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
40.4%
Master's
20.4%
Some College Coursework Completed
20%
Associates
9.6%
High School
4.6%
Certification
4.2%
(240 Respondents)
Source: Monster.com Careerbenchmarking Tool

Customer Service Director

Serves customers by directing customer service staff; planning, implementing, and evaluating customer service systems; making changes as necessary.
Rate of Growth
4.60 %
Size of Industry in 2006:
1,767,000
Source: Bureau of Labor Statistics, May 2006

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Coaching
Coordination
Customer Service
Decision Making

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