Customer Service Representative Job Questions & Answers

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I have a chance for a full time 8 hours a day five days a week job as a customer service representative for this pharmacy company in my area. I was just wondering what the job was like. Should I take it? I know it's basically answering phones and customer problems right? Possibly getting yelled at? Of course the yelling happens now with my current job. I work in a department store and have to deal with customers there.
1 answer - Asked By: Katherine - 3/10/2011
My local Domino's Pizza is hiring people for Customer Service Representatives, and i read the job description, but i'd like more input. Anyone out there work as this poistion, or know someone who does? What are the main responsibilities of this job? Any feedback will help. By the way- i'm 17 years old with no job experience. Is this a good first job? Thanks.
1 answer - Asked By: Jenna Adkins - 6/28/2011
I graduated in 2010 and I have under a year of experience working for two office jobs since then. I am making a horrible wage with $8 an hour. However I am considering a customer service representative at a local airport that makes more and overtime. I am wanting to do something big sometime in the future that I can make more money. I am also considering the fact that if I my mom dies, then I am left with nothing. So should I stay there or move on to CSR?
2 answers - Asked By: greeneyeslady - 9/8/2011
On some of the jobs I'm interested and believe I am qualified for it says bachelor's degree preferred. However, I don't have a bachelor's degree. It's a customer service representative job, which is what I do now. I've worked in customer service for 7 years so I know I have the experience and skill necessary but am not sure how to go around the bachelor's degree part of it so they'll at least consider me. Thanks in advance!
2 answers - Asked By: LW24 - 8/21/2012
I want to apply for an AT&T customer service job & there's two..for example: AT&T Customer Service Representative I AT&T Customer Service Representative II whats the difference? They dont really explain it.. any advice would help! Thanks!
2 answers - Asked By: ♥♫♪╔═══╗ ♪ ║███║ ♫ ║ (●) ♫ ╚═══╝♪♪ - 8/18/2010
I am new in Melbourne How long it will take to get myself a job.I have worked four years in New Zealand ministry as a customer services representative.
1 answer - Asked By: sally_p - 10/19/2008
I'm planning to apply as a customer service representative at United Airlines. I just want to ask those who have worked or currently working as a customer service representative at United Airlines. How is your job? Any problems you have encountered? Are you happy or satisfied with your job?
2 answers - Asked By: sassygurl - 9/8/2006
I graduated from university last year and worked at a small company after, couldn't stand it because it was too far away from my house and there was no room for advancement, so I quit. My position was an Administrative Assistant, where I performed accounting duties and answered phones, that sort of thing. Right now I want to find a job at a bigger company, preferably a bank, but the only ones I seem to be qualified for are call centre jobs (the ones where you sit at a desk with a head piece all day), or customer service representative positions (the ones where you sit behind a counter all day and get yelled at by disgruntled customers). I would like to know from anyone who has any experience with these types of jobs whether if it is even worth applying to. I want to know if I stick it out is there any room for advancement within the company, what these jobs are really like, how much the pay is, etc.
2 answers - Asked By: Rosy - 1/14/2013
I want to apply for this customer service/marketing representative job, but I don't actually know what a marketing rep. does. Its it sales or do you go out into public selling things or what? Or do you answer phones? I mean what does a marketing rep do? Help me!!! Thanks!
2 answers - Asked By: Army Brat - 8/12/2010
I have seen many customer service rep jobs on Craigslist and I wanted to know if they are actually true and reliable and do you really make as much money as they say.Does anyone work as a customer service rep? How is it?
2 answers - Asked By: estefaniaaaa! - 9/24/2010
I am wondering what is needed to get the position as a cashier and customer service representative in Kohl's. Are their any tip on how to do the job good when if I get the job.
4 answers - Asked By: yolla - 6/21/2009
I applied for a Police Service Representative job and its pays way more then i've ever earned what should I do to prepare for the video based customer service video test?
1 answer - Asked By: Tia - 1/7/2010
I see many human jobs are being replaced by technology, such as bank tellers, grocery store clerks, and customer service representatives. What other jobs have been taken away from humans by machines and computers?
2 answers - Asked By: Lord of Chaos - 11/6/2007
My dream job is to be a web agent or online customer service representative. I like customer service, but prefer to do it through chat rooms or email. I'm having a hard time finding openings in this field, although many companies offer this to their customers. Does anyone out there know of a job bank that focuses on jobs like this one?
2 answers - Asked By: unstr810d - 10/23/2008
My local Domino's Pizza is hiring people for Customer Service Representatives, and i read the job description, but i'd like more input. Anyone out there work as this postion, or know someone who does? What are the main responsibilities of this job? Any feedback will help. By the way- i'm 17 years old with no job experience. Is this a good first job? Thanks.
1 answer - Asked By: Jenna Adkins - 6/28/2011
Soon to be college graduate looking for jobs in the Finance field... I hold a current job for over a year as a Customer Service or Sales Representative. Which sounds more appealing to the resume if looking to pursue a career as Financial Analyst or in that industry?
1 answer - Asked By: Kevin906 - 3/17/2010
How much does a Bilingual Customer Service Job pay at Perot Systems?
1 answer - Asked By: thomas r - 9/8/2008
I recently applied for a job at a local YMCA as a customer service representative. I have 5 years experience in that field. I retired from our local phone company, and am 55 years old. I also worked behind the desk, at another gym, for 2 years. Upon completion of interview, I asked that I be called either way upon their decision. They said they would call but never did. I have since seen that jobs have been filled by two young guys that probably haven't been out of school for 5 years. I truly feel that my age counted against me. Does anyone know the proper course of action I could possibly take?
8 answers - Asked By: gianinni - 2/25/2007
In a couple days I'm going in to complete a series of assessments (?) at a bank. I don't know if I should wear a suit w/jacket or just a nice shirt and tie. I don't want to wear a suit if it is complete overkill considering it's a job (bilingual customer service representative) that uses mostly the phone for communication. However I don't want to be unprofessional. Any suggestions?
12 answers - Asked By: cguy - 6/27/2007
I am eager to get a position at one of the major airlines as a Customer Service representative and Gate Agent. I don't have any experience with any airlines but I do have 15 years of customer service and manager experience. Do they ever consider applicants without experience?
2 answers - Asked By: Andrew - 10/31/2011
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4009 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33.1%
Bachelor's
25.1%
High School
20.2%
Associates
11.8%
Master's
2.9%
Certification
2.9%
Vocational
2.3%
(3327 Respondents)
Source: Monster.com Careerbenchmarking Tool

Customer Service Representative

Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
15.50 %
Size of Industry in 2006:
2,187,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active listening
Analyzing Information
Customer Focus
Customer Service

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