Customer Support Specialist Job Questions & Answers

Sort by:
I work as a customer support specialist and I hate it. I hate being called only when someone has a problem. Therefore my job is always offering solutions under time pressure. Does anyone hate being in this position too? My current problem now, is that I don't know what I want to work as. Therefore does anyone know a free website which can guide me into figuring out what I love doing and can therefore pursue as a career?
2 answers - Asked By: Confused - 8/31/2008
My mother keeps telling me that it won't be successful career. I don't want to believe her because she's always pessimistic besides she rarely does her research since she doesn't really use computer at all. How can she know if she doesn't do her research?? I've seen a lot of job positions for computer support specialist on the internet but one of my friends said its too hard to find a job for that. I don't know if its true anymore. Please tell me if it'd make a fair career!
2 answers - Asked By: John Doe - 7/4/2011
I have several years experience in customer service as well as a business support specialist certification in business management that will be complete in March. Should I try for the management trainee position of does 'preferred' really mean 'required' since no degree is quite different from 'four year degree'. Should I apply for something else? I just like that I can take a job from enterprise and move, but still within the company.
4 answers - Asked By: sojourning.sarah - 1/14/2008
I don't want to sit at the end of a help desk line and just listen to people's phone calls, I like to work with my hands. Could I get a job as a computer support specialist doing stuff like setting up/fixing networks, installing software, setting up computers, upgrading computers and whatnot with an Associate Degree in Computer Information Technology with a concentration in Information Technology Support?
1 answer - Asked By: Patrick Urner - 8/13/2012
I want to know what all kinds of jobs I am able to get in computers. I am focusing on web technologies. I would really like to be able to help others. Are there any jobs involving computers that help people? How would I go about becoming a computer teacher? Please serious answers only.
1 answer - Asked By: Carmen F - 8/31/2011
Obviously, there are "traditional" jobs for people graduating with a BA in Computer Science, such as jobs as a software engineer. I'm wondering - what types of "non-traditional" jobs are there for Computer Science BAs willing to get a graduate degree, either in computer science or another field?
1 answer - Asked By: Revan - 7/23/2012
What are the different jobs that are available in airlines? i am not really interested in being a pilot or an air hostess.Any other line of work besides these two?And also please state the academic qualifications.
3 answers - Asked By: forget me not...sherry - 4/9/2009
I know i can get a programming job but any other kind of IT jobs out there that i would be qualified for as well?
1 answer - Asked By: Travis Smith - 3/23/2013
I really like computers so I was thinking what kinda jobs are there were you have to work on a computer? And not like stay at home work, but like buisiness stuff I suppose? I would say something like being in a cubicle but Im not really sure what I would be working on then? Anyway any job ( thats not at home) that I can work on computer would be cool, and please explain what I would be doing. Thanks!
2 answers - Asked By: Kim - 5/21/2012
I only have a high school diploma. Working right now on my degree in Computer Science. I really want a desk job of some kind but not doing phones all day. I can take phone calls but not all day. I'm just so ready to be done with warehouse jobs and into something that has more growth potential. What do I need to do in order to get out from doing warehouse jobs and into getting a white collar job? I wouldn't mind working for a law firm doing entry level work for example.
3 answers - Asked By: JC - 3/18/2013
I decided to change my major from COMPUTER INFORMATION SYSTEMS-AAS to COMPUTER INFORMATION SYSTEMS / USER SUPPORT - AAS at my college. I want a good paying job in the IT career field as one of three professions. I either want to become a Personal Computer Technician or an IT Security Specialist or an User Support Technician for a big company.
1 answer - Asked By: - 1/29/2010
After I get my degree, what jobs should I pursue? Is graphic design related to IT at all?
1 answer - Asked By: Natalie - 2/5/2011
Hello, i'm a junior in high school , my gpa is somewhere between an 83 and an 86 (im not sure at the moment =p) and am interested in two fields of jobs. One being computers/technology, one being pharmacy. But if possible i would more enjoy a job in computers and technology seeing pharmacy requires a lot of school. What are some jobs that pay decent that have to do with building computers, or possibly overseeing a system of computers or anything of the sort?
2 answers - Asked By: Sanjay - 3/10/2013
I'm on my last semester at college about to earn my degree in Computer Information Systems. It's only an associates and i plan on continuing to get the Bachelors degree but i have to wait till fall to continue. So i was wondering what job should i try and get into that will help prepare me for after graduation.
1 answer - Asked By: vent - 3/28/2012
Benefit me in my current job function as a Customer Support Specialist. I deal with computers on a daily basis i.e internet, excel, word, email and thats about all. I need to know how Information Technology will increase my skills.
4 answers - Asked By: KEA - 7/10/2006
I know that most Marine careers dont transfer easily into civilian jobs, like Infantry, Force Recon, etc. But there has to be some that are civilian related. Thanks.
2 answers - Asked By: Spartan 117 - 5/12/2012
How much is the salary, how many jobs available, do you need to take a certified test like accountants and nurses? Please tell me about this major from your experience, maybe you know someone or you are majored in this.
1 answer - Asked By: nobody guy - 7/28/2012
Ok, so I graduated 3 years ago from college with a B.S. Computer Engineering, though right now I'm working as a Workforce specialist in a call center company, what job would be a better option which can also lead to better career growth, I don't mind if the pay's lower. Please help, I'm going to make life changing decisions this year for my new baby boy.
1 answer - Asked By: Y!«---»vi© - 12/31/2012
I plan on continuing to get a bachelors but i want to know what kind of jobs can i get just an associates and what are the pay rates
4 answers - Asked By: Sherell - 9/3/2012
I am currently a 1st year irregular college student taking I.T. I transferred schools and my majors never got credited. But it's okay because i am slowly getting the logics in programming in Java. This next semester i am taking a System Analysis and Design(SADSIGN) and i am getting nervous because even though i am pretty good at logics, i am not that good at coding. But since it is a case study, we will be on group, we will be four i think. Project manager, Analyst, Documentation, and the programmer. I am asking what jobs i can get after graduating I.T. because what if i graduated I.T. and still not that good at coding, i am hoping that there will be a jobs that will require less programming. Like Database manager or in Multimedia or in charge of Network. So is there jobs that doesn't require hardcore programming skills?
2 answers - Asked By: Jay p*e - 5/7/2013
Sponsored results
Open in Your Area. Hiring now, Apply here!
www.mamaco.net
Project Management Tools & Services Find solutions for your business.
www.business.com
$20 & Up, See Now!
CareerEgg.com/CustomerSupport
Search for For Customer Service. Find Answers on Ask.com.
Ask.com/For Customer Service
Previous

Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Search SEARCH

Popular Questions & Answers

Questions & Answers Powered by Yahoo! Answers
Is this normal for an interviewer to do this?
So today I went in for an interview and I was going in for the 2nd interview by the head chief executive. now this is where it got weird, so she asked me about my previous jobs and said how much she ...
What do you say when they ask what you want ...
Wen you apply at a job and they ask how mch you want as a salary what do you say?
How do I get a job with Dodgy work history a...
Basically- no degree, although I have tried completing one in the past and stopped because of physical and mental health issues which were overwhelming to deal with along with going to classes full t...
Why honesty, hard work and dedication have n...
Recently I have overlooked for a project at work and I am unable to accept it why? I am hard working, dedicated, maintain a very professional decorum, very cordial with my colleagues and bosses, giv...
I have applied for over 100 jobs I have gott...
As stated in my question I've applied for multiple jobs and gotten no job interview, you name a place I've applied there. I've said i will work ridiculous hours from like 12am to 5am and nothing. I'v...

Popular Articles

Browse Articles Related To Customer Support Specialist Careers
Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview QuestionsArticle Rating
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
Sample Resume for a Customer Service RepresentativeArticle Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Five Growing Customer Service JobsArticle Rating
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
Customer Service Resume TipsArticle Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.

Customer Service Career Tools

Customer Information Specialist

Salaries

$22,880.00 - $58,000.00
Typical Salary for Customer Information Specialist
(304 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
30.2%
Some College Coursework Completed
27.2%
Associates
18.5%
High School
10.8%
Vocational
5.6%
Master's
4.3%
Certification
3%
(232 Respondents)
Source: Monster.com Careerbenchmarking Tool

Customer Information Specialist

Provides customer service support for internal and external customers; monitors customer service representative performance to ensure customer satisfaction.
Rate of Growth
15.50 %
Size of Industry in 2006:
2,187,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Analyzing Information
Customer Focus
Data Entry Skills
Integrity

Monster Communities

Teaching Community
Where teachers meet and learn.
ArtBistro
Create and connect.
Excelle
Networking for the career-minded woman.
Nursing Link
Where nurses call the shots.
More Monster Communities

Monster Partners

Scholarships
Scholarships, financial aid and more ways to pay for school.
Education.org
Find top campus and online degree programs.
Military.com
Military portal for the US Army, Navy, Air Force, Marine Corps and Coast Guard.
Financial Aid
Scholarships & financial aid.
Staffing for Government Jobs
Staffing and hiring solutions for federal government agency jobs.
More Monster Partners

Job Hunt Strategy

Six Ways to Make a Recruiter Hate You
If you want to blow your chances with recruiters -- and, by extension, with the companies they work for -- here are six perfect ways to do so.

Resumes & Cover Letters

Rev Up Your Resume to Relocate
Hoping to relocate? Get the ball rolling on landing the right job in the right location with these expert resume and cover letter tips.

Interviewing

100 Potential Interview Questions
Interview questions can run the gamut. You probably won't face all 100 of these, but you should still be prepared to answer at least some of them.

Salary & Benefits

10 Questions to Ask When Negotiating Salary
Most of us aren't natural negotiators, but asking these 10 questions during salary negotiations can help you get everything you deserve.

Employee Sourcing

Alt text
November Monster Employment Index Grows 13% Year-Over-Year, Tenth Consecutive Month of Positive Annual Growth.

For Seekers

Campus and Online Degrees
Advance your career and earn more with an online degree.
Free Salary Wizard
What are you worth? Find out and negotiate a better salary.
Research Careers
Get information on jobs and career paths to help guide your choices
Questions & Answers
Find answers to all your career related questions -- powered by Yahoo! Answers
Resume Distribution Service
Our distribution service puts your resume right in the hands of recruiters.
Resume Writing Services
Our experts will craft a keyword-rich resume that stands out in the crowd.
More Career Resources

For Employers

Career Ad Network
Target your job posting to more candidates on thousands of websites.
Hire Right Background Checks
Explore our background check packages to improve the quality of your hires.
Hiring Home Page
Find the best candidates for your business with Monster hiring solutions.
Job Postings
Find the right solution for your hiring needs. Starting at $99.
Power Resume Search
Monster's new search technology precisely matches people with your jobs.
Resource Center
Find staffing insights, labor trends, HR best practices and more.
Target Post
Connect with skilled, hourly and administrative candidates for only $99.

Social Media

Jobs on Twitter
Find jobs in your area and industry.
Monster Careers
Tune into our career advice and discussions tackling a wide range of topics and industries.
Monster Corporate & PR
Stay up-to-date on the latest news. Get the 'Who', 'What', 'When', and 'Why' on all things Monster related.
Monster Customer Service
Got a Monster question? We've got the answer. Whether you're a job seeker or employer, we can help you find the answers you need.
Monster for Employers
Find advice on hiring.
Follow Us
Check out our many pages and stay connected with the latest industry news, events, career advice and job openings.

Other Links

Advice Forums
Tap into Monster's online career forums and share advice with experts.
Monster Company Profiles
Explore companies and get information to guide your career decisions.
Compare Salaries
See how your pay stacks up to others in your field.
iPhone Application
Download the Monster app for iPhone and iPod touch.
Monster Job Seeker Blog
Monster Job Seeker Blog.
Monster Thinking Blog
Monster's Recruitment Trends Blog.
Jobs & Career Resources
Search Jobs:
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.1.0.14-323
eTrustLogo