Helpdesk Job Questions & Answers

Sort by:
The only thing that comes to my mind are computer helpdesk jobs or social work. If you can think of specific starter jobs you've had please list them as well. Thanks.
3 answers - Asked By: joezen777 - 4/4/2009
The only thing that comes to my mind are computer helpdesk jobs or social work. If you can think of specific starter jobs you've had please list them as well. Thanks
2 answers - Asked By: joezen777 - 4/4/2009
The only thing that comes to my mind are computer helpdesk jobs or social work. If you can think of specific starter jobs you've had please list them as well. Thanks
1 answer - Asked By: joezen777 - 4/4/2009
The only thing that comes to my mind are computer helpdesk jobs or social work. If you can think of specific starter jobs you've had please list them as well. Thanks or good starter jobs for empaths
4 answers - Asked By: joezen777 - 4/4/2009
I currently live in Dallas, TX, soon to be moving to Denver. I almost have my A+ and Network+ certifications. What resources can you recommend I use to find an entry level PC Tech or even helpdesk job?
3 answers - Asked By: habaceeba - 8/2/2006
I've been working in HelpDesk and desktop support for the past 4 years. The HelpDesk job was more of a customer support type of deal. The other desktop support job was pretty basic as well. I got a new job and everyday I get new challenging problems and I'm afraid the business is starting to notice I'm sort of clueless. How can I learn the technical stuff I need to know in order to be a good tech?
1 answer - Asked By: Allen - 3/19/2013
I have some computer experience. Basically I know almost everything about windows OS. I know some web design, and I'm good with electronics. I am not quite an expert with MS Office, but I have a good knowledge of it. I'd like to land a helpdesk job or something along those lines, maybe a call center or something. What are some good tactics and types of positions that I can look into?
3 answers - Asked By: E - 10/24/2011
I went to ITT Technical Institute and got two degrees: one in web development and another in system administration. Both are two-year degrees. I am pursuing certs in Java and Cisco and various web development certs. I currently work helpdesk on a contract, and it pays pretty good for a helpdesk job since the client we do helpdesk for is the hardest to support. Doing well on that job, just need to know where to go from here. What the next big thing? Where are the jobs going to be in a few months?
1 answer - Asked By: TestTubeBaby - 8/28/2011
I have basic tech support knowledge, but I need to know the ends and outs, so to say. Are there books or e-learning programs out there that will prepare me for a basic helpdesk job? Thanks.
3 answers - Asked By: konfuzzled - 11/6/2008
While in reality they're only doing some helpdesk jobs.
18 answers - Asked By: Angry Christian - 5/17/2012
While in reality they're only doing some helpdesk jobs.
20 answers - Asked By: Angry Christian - 7/13/2012
I've been looking for an it help desk/support job for a while now, any hints or things i should mention on my cv/covering letter to get the interview? I am studying for the Comptia a+ exam. If you know of any vacancies near Glasgow i would be glad to hear of them.
1 answer - Asked By: Chris - 12/16/2008
I'm qualified for the position as far as tertiary education goes. I haven't had extensive experience with problem-solving-via-the-phone helpdesk, I'm not really good with phone conversations. I'm dreading not being able to help someone with their problem. It's in the mining sector.
1 answer - Asked By: Dake J - 11/18/2007
I don't like programming, but I think that I could finish the degree if I wanted to. I am working a part-time IT Helpdesk job right now, and I like it a lot. If i want a job that is not programming, would a COSC degree look better than and IT degree to an emplyer?
4 answers - Asked By: K P - 1/3/2010
Im looking for job titles and the average salary for these jobs please.... is a associate degree in computer sceince a bad choice?
1 answer - Asked By: deion2938 - 1/8/2009
Hi. I have a bachelor's in Computer Science, but I wasn't ready when I took it. I was just getting started with computers, so it was kind of a little to much for me at the time. After graduation I've managed to get Desktop support jobs, and helpdesk jobs, but I so much hate them. I'm tired of dealing with people and their moods, specially if they are VPs or managers, and anything that goes wrong goes directly to your manager. I'm tired of people expecting me to be a machine and fix problems in a second and expect me to know about every single obscure error out there and if I don't fix it right away act is if I'm not fit for my job. I'm tired of depending on network engineers and other towers, that don't respond and then all of the people come yelling at me for something I don't even have access to. I want to move to something else, that doesn't require support but just sitting on my desk responding only to one boss, rather than the whole company, and not putting up fires. I see every other person in every other position so relaxed and earning good money. It would be harder for me to jump from Desktop support to accounting for example, but what roles in IT don't require so much stress? I think I'm going crazy. Thanks
4 answers - Asked By: arckieb - 12/22/2012
I know it has something to do with IT but other jobs can I look up and/or apply for only with this certification and a high school diploma. By the way I'm 17.
1 answer - Asked By: Tamara - 8/29/2012
I am 6 classes away from having a bachelor's degree in MIS. I've been going to school full time so I haven't had any job, which means I have NO experience. Everything I have seen is wanting 2 or more years experience to be able to get even a helpdesk job. Any suggestions on how I could break through in the IT industry and get my foot in the door? I live close to Huntsville, AL
2 answers - Asked By: bhs00 - 3/10/2007
I am a student who will graduate high school very soon. I was looking to get a summer job in the IT field using an A+ (cisco) certification. I was wondering what kind of jobs would be available to someone like me who has literally no experience. Details about how much the pay is and whether or not part time positions would be available are appreciated. Any information on specific examples is helpful as well. (you don't have to find a specific job or anything, just a general idea is fine.)
3 answers - Asked By: chrisdchambers - 5/4/2010
My boyfriend will be a May 2009 graduate with a degree in computer security. He has no work experience (other than bussing tables). Any ideas of good degree-related jobs he could start with?
0 - Asked By: I Like C - 2/20/2009
Sponsored results
100's of Jobs in Your Area: Full Or Part Time - Desk Jobs
Hiring-Jobs.net
Top Help Desk Software. Free Reviews, Demos, & Phone Consult!
www.Capterra.com
Search Help Desk Jobs Post Your Resume & Apply Now!
www.iHireHelpDesk.com
Receive Access to Low Income Services. Financial Help Now Available!
www.MyFinancialIndex.com
Previous

Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Search SEARCH

Popular Job Searches

Explore Customer Service Jobs and Career Opportunities

Popular Questions & Answers

Questions & Answers Powered by Yahoo! Answers
Is this normal for an interviewer to do this?
So today I went in for an interview and I was going in for the 2nd interview by the head chief executive. now this is where it got weird, so she asked me about my previous jobs and said how much she ...
What do you say when they ask what you want ...
Wen you apply at a job and they ask how mch you want as a salary what do you say?
How do I get a job with Dodgy work history a...
Basically- no degree, although I have tried completing one in the past and stopped because of physical and mental health issues which were overwhelming to deal with along with going to classes full t...
Why honesty, hard work and dedication have n...
Recently I have overlooked for a project at work and I am unable to accept it why? I am hard working, dedicated, maintain a very professional decorum, very cordial with my colleagues and bosses, giv...
I have applied for over 100 jobs I have gott...
As stated in my question I've applied for multiple jobs and gotten no job interview, you name a place I've applied there. I've said i will work ridiculous hours from like 12am to 5am and nothing. I'v...

Popular Articles

Browse Articles Related To Helpdesk Careers
Customer Service Resume TipsArticle Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.

Customer Service Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,140.00
Typical Salary for Help Desk Analyst
(935 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.8%
Associates
20.2%
Certification
7.5%
Master's
4.3%
High School
4.2%
Vocational
3.4%
(624 Respondents)
Source: Monster.com Careerbenchmarking Tool

Help Desk Analyst

Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
0 %
Size of Industry in 2006:
N/A
Source: Bureau of Labor Statistics, May 2006

Related Skills

Coaching
Customer Focus
Customer Service
Data Entry Skills

Monster Communities

Teaching Community
Where teachers meet and learn.
ArtBistro
Create and connect.
Excelle
Networking for the career-minded woman.
Nursing Link
Where nurses call the shots.
More Monster Communities

Monster Partners

Scholarships
Scholarships, financial aid and more ways to pay for school.
Education.org
Find top campus and online degree programs.
Military.com
Military portal for the US Army, Navy, Air Force, Marine Corps and Coast Guard.
Financial Aid
Scholarships & financial aid.
Staffing for Government Jobs
Staffing and hiring solutions for federal government agency jobs.
More Monster Partners

Job Hunt Strategy

Six Ways to Make a Recruiter Hate You
If you want to blow your chances with recruiters -- and, by extension, with the companies they work for -- here are six perfect ways to do so.

Resumes & Cover Letters

Rev Up Your Resume to Relocate
Hoping to relocate? Get the ball rolling on landing the right job in the right location with these expert resume and cover letter tips.

Interviewing

100 Potential Interview Questions
Interview questions can run the gamut. You probably won't face all 100 of these, but you should still be prepared to answer at least some of them.

Salary & Benefits

10 Questions to Ask When Negotiating Salary
Most of us aren't natural negotiators, but asking these 10 questions during salary negotiations can help you get everything you deserve.

Employee Sourcing

Alt text
November Monster Employment Index Grows 13% Year-Over-Year, Tenth Consecutive Month of Positive Annual Growth.

For Seekers

Campus and Online Degrees
Advance your career and earn more with an online degree.
Free Salary Wizard
What are you worth? Find out and negotiate a better salary.
Research Careers
Get information on jobs and career paths to help guide your choices
Questions & Answers
Find answers to all your career related questions -- powered by Yahoo! Answers
Resume Distribution Service
Our distribution service puts your resume right in the hands of recruiters.
Resume Writing Services
Our experts will craft a keyword-rich resume that stands out in the crowd.
More Career Resources

For Employers

Career Ad Network
Target your job posting to more candidates on thousands of websites.
Hire Right Background Checks
Explore our background check packages to improve the quality of your hires.
Hiring Home Page
Find the best candidates for your business with Monster hiring solutions.
Job Postings
Find the right solution for your hiring needs. Starting at $99.
Power Resume Search
Monster's new search technology precisely matches people with your jobs.
Resource Center
Find staffing insights, labor trends, HR best practices and more.
Target Post
Connect with skilled, hourly and administrative candidates for only $99.

Social Media

Jobs on Twitter
Find jobs in your area and industry.
Monster Careers
Tune into our career advice and discussions tackling a wide range of topics and industries.
Monster Corporate & PR
Stay up-to-date on the latest news. Get the 'Who', 'What', 'When', and 'Why' on all things Monster related.
Monster Customer Service
Got a Monster question? We've got the answer. Whether you're a job seeker or employer, we can help you find the answers you need.
Monster for Employers
Find advice on hiring.
Follow Us
Check out our many pages and stay connected with the latest industry news, events, career advice and job openings.

Other Links

Advice Forums
Tap into Monster's online career forums and share advice with experts.
Monster Company Profiles
Explore companies and get information to guide your career decisions.
Compare Salaries
See how your pay stacks up to others in your field.
iPhone Application
Download the Monster app for iPhone and iPod touch.
Monster Job Seeker Blog
Monster Job Seeker Blog.
Monster Thinking Blog
Monster's Recruitment Trends Blog.
Jobs & Career Resources
Search Jobs:
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.1.0.14-319
eTrustLogo