Retail Customer Support Representative Job Questions & Answers

I have both positions available in my area and was wondering if anyone knew the difference between being a "full-time sales support representative" and a "retail sales consultant." Are both sales positions? Are both base+commission?

1 answer - Asked By: madsalamander - 3/10/2010

I have a disabled fiance who is unable to work, and needs my care round the clock. I am wanting to start a small home based business, so that I can support us, and also have the time to care for him as needed. Any suggestions?

11 answers - Asked By: Sarah P - 4/27/2008

How can I fix up my career objection on my resume for a retail job? My ambition is to develop a career in the Retail Industry, where I can utilise the skills I have gained through undertaking the Certificate III in Retail Operations and as a waitress and volunteer. I would like to join a company where there are opportunities to succeed based upon hard work, enthusiasm passion loyalty and commitment. should i say retail footwear industry instead of retail industry since im applying at a shoe shop?

2 answers - Asked By: Ashanti - 2/4/2010

I need to pay rent and i need a real job from home and ive looked and looked .. and i just need any help i can get to find me a good job from home ive been sick and cant work out of home anymore i get really weak ... can someone help me?

16 answers - Asked By: shawty - 3/28/2008

Either a simple job or professional occupations. What are the most common jobs that women have these days in the U.S.

1 answer - Asked By: Julos - 2/6/2011

I posted below question Are pastors allowed to make someone they do not like feel unwelcome? like everytime they person attend church, the pastor would deliberately turn his face to the other side of the church, like sending out the message " i wont be preaching to you" why and why not? and keep getting answers that justify pastors horrible behaviours it is like i am saying i work in retail sale, and i have the right to mistreat customers or use my job to settle personal scores. integrity anyone?

3 answers - Asked By: I - 3/28/2012

This isn't a school project. I'm 23 and out of school. I was just curious.

1 answer - Asked By: j2_rym - 3/3/2011

My wife is beginning to search for a new job and would prefer and work from home/telecommuting job. She is looking for legitimate opportunities in her current field (accounting/operations/logistics). She is not interested in any type of online marketing, MLM, sales, etc.... Any ideas or suggestions of a good place to look for professional telecommuting jobs?

2 answers - Asked By: Cisco - 11/7/2008

I heard about becoming a chat room monitor, but i don't know how to go about in doing this. If that's not possible im looking for any job that requires me to stay home with my 4 month old. Does anyone know of any stay at home mom jobs that are legit? Thank you for your time Details Please!!

3 answers - Asked By: Emani's Mom - 5/27/2009

I need a real legit work from home. where i actually make money?! know of any??

6 answers - Asked By: chillmama - 5/12/2008

Hello, I am going to florida this summer and im 14 and i need a JOB!!! If you have any request please tell me..i need a summer job in Florida really bad lol

1 answer - Asked By: Poohbear! - 3/26/2009

I want to work as a pharmacy technician at CVS (or any name brand pharmacy) because i heard they train you and the training is on them, is this true? lol i know it sounds weird and all but i heard through the grapevine that well at least CVS, actually trains their candidates if they are not a certified pharmacy tech and all the training is paid for by them... Or is this info wrong? Thanks.

2 answers - Asked By: ... - 8/5/2011

1 answer - Asked By: Stephen - 8/24/2011

2 answers - Asked By: Ranjit - 4/19/2009

I've been with the retail company for 3 years now and I'm just a casual Stylist at the boutique but Because i've been there longer than my manager i am considered senior staff and get more hours at work than any other casual or part-timer. Our Third in charge (she only manages a Sunday) quit mid November 2012 and i was offered her job immediately. I declined because I'm in the final year of my degree and do not need the stress. The boutique hires Christmas workers with 2 month contracts during December. I was assigned as there manager. one of the girls applied for the third in charge position and was given it 2 weeks ago. Since she has taken this position i worked with her once. A Sunday, for 4 hours with another staff member also. She reported back to my manager on the Monday morning saying that i was too hard to manage and I should be fired or sent to counselling. My manager didnt believe it but she did take me off Sundays. I asked why i had lost a sunday shift and she told me what the new third in charge had told her. i requested a meeting between the three of us (my manager, myself and the third in charge) as well as the other staff member so we could work it through. the outcome was that the new third in charge found me intimidating and hard to get all the other girls in the store to respect her as a manager as she finds they respect me more and that i will try and help her with that. she admitted i was not hard to work with but it was her first time managing. i let it slide. On Sunday i was given an all day shift, we are payed double on Sundays and i had asked for a day off during the week so i was given sunday to make up my hours and pay for the week. The third in charge from the moment i walked in had told the two other staff members that she was going to send me home only 2 hours into my shift. Both of them told her it was not fair and i was the only one making sales in the store. The third in charge deliberately would embarrass me in front of customers, and when i wouldn't respond to her she called our manager to say that i was bullying her and i should be sent home. She went on her 1 hour brake and came back 20 minutes late cutting into my break which she kept trying to deny me. I took my break and after i came back one of my regular customers came to the store to give me a gift for helping her out a week before with her engagement outfit. at that point the third in charge called my manager and i was then told to go home. i called my manager and she told me that she had to support the third in charge from a management point of view and she would look into it. the other two members of staff protested at me going home early and where told that their opinions and comments meant nothing and to go back to work. I left without drama. Both staff members called me after their shift and had told me that she had called our manager crying saying i was bullying her all day and that i was ganging up on her. Both staff members had filed a complaint against the third in charge about her treatment towards me. A meeting has been set up between all three of us again and my regional manager. However, today i was told by the girls at work, since its my day off, that my third in charge has been buying off my manager by filling her car with petrol and buying her lunch all week. I have always had a solid relationship with my manager and all the girls in the company especially those working at other stores. I'm afraid that i will be ambushed at the meeting. What am i to do from here on out? How can i show her up to my regional manager? i love my job and dont want to loose it. thanks

3 answers - Asked By: Chevy - 1/21/2013

I took some info out ( name and locationgof jobs and school and personal info) am I giving too much info or too many qualifications? any thing i should changed add? thank you in advanced. OBJECTIVE To obtain a challenging position that utilizes my experience in the customer Service field and skills in language. SUMMARY OF QUALIFICATIONS Bilingual-English/Spanish; Profound language and listening skills in English as well as in Spanish (write, speak, and read perfect Spanish); Microsoft Word, Excel, PowerPoint, Access, and Publisher for windows; Exceptional interpersonal skills; able to build productive business relationships and communication exchange with staff members, management, and customers; ability to communicate with clients and staff to resolve issues over the phone; outstanding organization skills and demonstrates the ability to work in a fast paced environment. Strong understanding of accurate cash handling skills to ensure balanced financial transactions in compliance with company policies and procedures; Demonstrated proficiency in utilizing complex computer hardware and software systems with skilled ability to operate a wide range of equipment. EDUCATION took the name of the school out, New York (2006-2007) Major: Chemistry took it out a secons school, New York (2007- present) Major: Mathematics and Science EXPERIENCE Customer Service Associate Provided a friendly and welcoming environment to deliver the best experience for customers and Assisted clients with general question information about products and services offer by the store. As well as helping customer resolve their issues and questions over the phone. Developed extensive knowledge about electronics and gain more experience in the customer service representative field as well as in sales Supermarket Customer Service Representative Delivered exceptional customer support services to assist clients complete merchandise sales. Utilized friendly and polite demeanor to establish productive information exchange and provide detailed information regarding store products and services. Operated complex cash registers, lotto machines, and money transferring equipment Customer Service Representative Provided superior client service and maintained full accountability for coordinating accurate cash handling to facilitate retail business transactions. Developed and maintained extensive communication networks with staff members and clients to exchange information concerning business products, services, and return. REFERENCES Available Upon Request

7 answers - Asked By: Chem88 - 8/6/2008

7 answers - Asked By: havefunoo7 - 5/6/2008

So I'm looking to ask for a raise at my job and going on the recommendations of fellow employees and web gurus I'm trying to compile some data on salaries for comparative positions. But Ive run into a bit of a snag in that my job title at work doesn't exist anywhere else. Its also used across an entire department despite the fact that many of us actually perform drastically different tasks and have different roles and levels of responsibility. So when I go to a website like salary.com etc., its really hard to determine what the best match is for me. Everything I have tried suggests average salaries that seem far to low (customer support rep includes too many retail chains) or far to high (technical support or vendor relations are poor fits and make more money than I am likely to). So I was wondering, is there somewhere I can see a standardized list of job titles with definitions? Ive poked around the web a bit but without any success so far. And if not, can anyone out there give me some suggestions? To summarize my job, I work in a customer support department but work more in the back end rather than directly with the customers. I am a point of contact for other vendors and partners but only when they need information that deals specifically with the product I support. I also work with my colleagues when they need information from said vendors and partners. I also do some quality assurance work and manage and lead some small projects related to the product I support. Finally, I am one of the customer support departments two liaisons to other departments within the company, such as sales and technologies for this product and am serving as one of the two representatives for our department in a very large company wide project to upgrade this product. Any ideas or suggestions from the readers on what my job title would be if my company hadn't made up some random assortment of words to call all of us? Also, sorry if things were a little vague, but I don't want to say too much about the company I work for or what we do for job security reasons. :)

2 answers - Asked By: J - 7/11/2012

OBJECTIVE : To be a reliable, professional and sociable manager. To provide excellent customer service and bring my sales skills and experience to the team. WORK EXPERIENCE : Key Holder - General Retail Manager July 2006 - June 2007 AAA Bloomington, MN Key Holder - July 2006 - November 2006 Opened and closed the store, activated and deactivated the alarm system Counted and prepared deposit slips and cash bags Delegated tasks to other employees to ensure projects were done in a timely manner Assisted customers locate merchandise, including ordering out of stock merchandise for in-store pick up and home delivery Maintain professionalism at all times to accurately represent the company Assistant Manager - November 2006 - January 2007 Duties listed above Helped scan, count and stock inventory Recruited new hires and stood in on interviews Scheduled a staff of 15 Manager - January 2007 - July 2007 * Duties listed above Recruited, interviewed, hired and coached staff of 15 Conducted training and coordinated all orientation sessions for new hires Terminated and followed through with disciplinary actions Adapted to revised weekly schedules as regulated by headquarters Calculated and sent weekly payroll through computer system Ordered inventory and supplies weekly, staying within monthly budget Received and counted weekly inventory shipments and stocked new inventory Assigned duties to employees and made sure the duties were followed through Support other team members and help them reach their sales goals Utilized Peoplesoft to enter new hires, process transfers, promotions and terminations Ensured all employee time cards in time keeping system were correct and sent to headquarters Customer Service Representative April 2003 - July 2006 BBB Minneapolis, MN Customer Service Representative - Sales of software and installation/training packages Installation and training of the software Customer support related to the software and customer accounts Data entry Administrative Assistant - General Manager March 2000 - May 2003 CCC Madison, WI General Manager - Scheduled staff of 10 Interviewed, hired and trained new team members Calculated and sent weekly payroll, with commission Set appointments to give tours of the facility with my goal being to make a sale Sold memberships and training packages, as well as merchandise Filed financial contracts and reported delinquents to billing agency Provided customer service to members / potential members regarding the gym and financial contracts Minor marketing, designed flyers and member appreciation incentives EDUCATION: DDD High School 1998 - 2000 DDD, WI Minnesota State Education November 28, 2006 EEE, MN GED Graduate SKILLS: Time Management - Ability to delegate tasks to myself and others to make sure jobs get done in a timely order Able to prioritize to fit the needs of the business Self motivated with a strong work ethic for professionalism and timelines Office Equipment/Computer Knowledge - Can type 45-50 WPM PowerPoint, Outlook, Word, Excel Knowledge of computers and programs, printers and fax machines Adjustability - 
* I adjust to new situations and work effectively and efficiently without supervision Able to produce great results even in high pressure situations Willing to try new things Communication - Experience dealing with customers and supervisors at all levels via telephone, email and in person Ensuring successful communication by listening and troubleshooting to solve problems

1 answer - Asked By: Vasara - 11/3/2010

OBJECTIVE : To be a reliable, professional and sociable manager. To provide excellent customer service and bring my sales skills and experience to the team. WORK EXPERIENCE : General Retail Manager July 2006 - June 2007 A A A Bloomington, MN * Manager - Hire and train new staff, terminate, schedule staff of 12, daily bank deposits, daily, weekly and monthly paperwork and reports, weekly payroll, inventory and supply orders, weekly inventory shipments and stocking, stay within a budget, assign duties to employees and make sure the duties are followed through. * Customer Service - Sales, customer relations through sales, returns and exchanges. I was hired as a Key Holder responsible for opening and closing the store, bank deposits and customer service. After four months I was promoted to Assistant Manager responsible for opening and closing, bank deposits, counting inventory, assigning duties to sales associates when the manager was not on duty and customer service. After three months of being Assistant Manager, I was promoted to General Manager, responsible for the duties listed above. My reason for leaving this position and not being employed since then is because I moved out of the country and finished my family. I am ready to get back into the work force; I have missed it very much! Customer Service Representative April 2003 - July 2006 B B B Minneapolis, MN * Customer Service Representative - Sales, installation, training and customer support of computer software. Data entry. C C C March 2000 - May 2003 Madison, WI * Manager - Scheduling staff of 10, train new team members, weekly payroll with commission, sell memberships, set up appointments for tours of the facility, file financial contracts and report delinquents to billing agency, customer service to all gym members and potential members regarding the facility and their financial contracts. EDUCATION: AAA High School 1998 - 2000 AAA, WI Minnesota State Education November 2006 BBB, MN GED SKILLS: * Communication Skills - I posses excellent verbal, written and listening skills. * Customer Service Skills - My customer service skills are exemplary. My experience has given me substantial organization and made me focus on attention to detail. * Time management skills - I have the ability to delegate tasks to myself and others to make sure jobs get done in a timely order. I believe prioritizing is essential to running a successful business. * Office Equipment Understanding/Computer Skills - I have knowledge of computers and programs, printers and fax machines. * Fast Learner - Every business and company has their own computer systems and no two are alike. I am able to be shown and learn very quickly with few questions and help after my training. I have the ability to adjust to new situations, the ability to work effectively and efficiently without supervision. I can produce great results even in high pressure situations. Cover Letter My experience in small business management and customer service has equipped me with many skills including administrative duties, business operations and exceptional customer relations. I am confident that my resume will show these and other skills that would be a great asset to your company. What my resume can not show is what sets me apart from other applicants. Mainly, my expectation for organization, my attention to detail, my my positive attitude and personable nature and my ability to perform - even in a high pressure situation. I believe my experience and expertise would be a good match for Name of Your Company. I would greatly appreciate an opportunity to further discuss my qualifications with you. However, since I am still currently residing in European Country, would a phone interview (or skype) be appropriate? I am available at your convenience. Thank you for your time and consideration. Sincerely, My Name

1 answer - Asked By: Vasara - 11/3/2010