Entry Level Technical Support Representative Job Questions & Answers

What are the specialized skills for this job? Why does he or she need these skills? Explain how these skills are used in this profession.

1 answer - Asked By: - 5/31/2010

I am learning various Microsoft programs on my own. Each certification exam costs money. Which would be the most valuable certification for a person who is entry level in the tech world? I have over 15 years of customer service and sales.

5 answers - Asked By: - 7/30/2009

I am taking a degree and want to know what jobs i can get with all three degrees combined or separate on their own.

2 answers - Asked By: Nicole Marie - 10/23/2009

Im clean right now, been clean for nearly a year. bout to have a new job with charter communication. i was wondering if they do randoms. (my current job does) i'd like to be able to hit the hemp pipe with my dad from time to time. and dont give me none of that anti drug bs. thats not why im asking the question.

1 answer - Asked By: towel - 5/31/2012

...course offered at Colleges? I've seen entry level Continuing education courses offered by Technical Colleges in NYC that teach installation, repair & setup for Alarm systems, CCTV systems, and Security systems but wonder if they could actually lead to a job after completion. Do companies actually hire entry level positions? Any one have any experience with this as I'm considering a mid-life career change.

4 answers - Asked By: bromate - 4/5/2010

Does anyone know the starting pay for godaddy ( for instance sales) at the arizona locations? and also if they offer part time and if they are flexible with hours?

2 answers - Asked By: mine - 2/15/2012

My work experience has been in customer service, which I have over 10 years experience in tech support on different levels. But no degree... If I find an employer willing to offer me a job, will that be sufficient to get into the country under the Skill Worker class?

4 answers - Asked By: Greg - 9/20/2011

Joe A Smith 123 Queensway Drive anywhere, OH 00001 Home: n/a Cell:(859)-803-8374 E-mail: asdf1234@hotmail.com Job Objective Obtain a position in IT/IS administration and support. Education • Keller Graduate School Of Management, Cincinnati, OH Major: Network & Communication Management Degree: Masters of Network and Communication Management Graduation Date: 2013/14 GPA: N/A • DeVry University, Cincinnati, OH Major: Technical Management/ Project Management Degree: Bachelor of Technical Management. Graduation Date: Dec 2011 GPA: 3.0 •Cincinnati State Technical & Community College, Cincinnati, OH Major: Network Administration Degree: Associate of Network Administration Graduation Date: Transfer 2010 GPA: 3.3 Personal Skills • Great functional management knowledge. • Great sales and customer support skills. • Effective communication and oral skills. • Good organizational and time management skills. • Good problem solving and decision making skills. • Ability to work individually or within groups/teams. • Self-motivated. Technical Skills •Understanding of systems development life cycle including analysis and progress. •Understanding of networks and OSI model functionality, switching and routing, and of designing, installing, configuring, and securing LANs and WLANs. •Understanding of network management and structure through Windows Server 2003 administration and services including Active Directory, Group Policy, Security, DNS server and Exchange server. •Entry level in database administration and performance management for servers, and applications. •Advanced knowledge in computers hardware/software and application install, configure and troubleshoot. •Advanced knowledge of Microsoft operating system products including Windows 7, Vista and XP. •Advanced knowledge of Microsoft Office products including Excel, Access, Outlook, Visio and Project. •Knowledge of basic computer languages includingVisual Basic, Java, HTML and SQL. Work Experience • Convergys/AT&T - U-verse project: Erlanger KY Nov 2011 - Feb 2012 Technical Support Representative II Full-time technical support agent for AT&T, U-verse division. Duties included solving and troubleshooting technical related issues for customer’s including IPTV, Internet and VoIP services using Clarify/CRM ticketing system. Other responsibilities included billing, sales and virtual support. •Exclusive Men's Wear: Cincinnati, OH May 2006 - Aug 2009 Sales Manager Full-time sales manager and stock inventory tracker. Duties included sales and customer support. Also, maintaining data for employees, shipments and inventory. Awards and Achievements •Dean's list - Cincinnati State Tech and Community college. •Academic Scholarship - DeVry University. I applied for over 100 position this month & no luck yet :( Please suggest any improvments

3 answers - Asked By: Zaid I - 4/30/2012

Im in newspaper and i have to write an article about Skills USA but with this being my 4th week as a freshman I have no idea what it is. The article only has to be about 5-7 sentences long but yet again im totally clueless. Help please?

1 answer - Asked By: alexanichole - 9/13/2009

I am in a deep delimma.. I am completely STUCK in my resume. I lost my job last month. I have no money , and I am waiting for my unemployment check to come in for over a month. I have barely any money in my bank. I need to resolve this as quickly as possible so I can finish up my resume and start applying for some jobs I have space in my resume for one more job description . And I have 2 choices By the way I am looking for an entry level / 1 year experience position..( electrical/eletronics engineer) 2 choices I have are 1 ) Computer support technician - ( More like Customer support representative job- part time 6 months ) - I just wrote Computer support technician to make it sound more "technical" . I don't think it's such a big problem 2) Electronics technician ( 2 years ) 1998 - 2000. in India. I came to United states around 2000. The problem with this job is that it was looong time ago . and my MAIN JOB EXPERIENCE was at this company for a year , till I was laid off last month. so I am worried if I put a job experience that's almost 10 years apart from the most current job I had . It would create a problem. But on the other hand , this work I did 10 years ago is more relevant to the kind of job I am applying for, in contrast to the "customer support position job" I did, which was very recent ( 2-3 years ago ) I am stuck with this situation , please help. Thank you .

2 answers - Asked By: FocusedFuture - 7/29/2009

I am in a deep delimma.. I am completely STUCK in my resume. I lost my job last month. I have no money , and I am waiting for my unemployment check to come in for over a month. I have barely any money in my bank. I need to resolve this as quickly as possible so I can finish up my resume and start applying for some jobs I have space in my resume for one more job description . And I have 2 choices By the way I am looking for an entry level / 1 year experience position..( electrical/eletronics engineer) 2 choices I have are 1 ) Computer support technician - ( More like Customer support representative job- part time 6 months ) - I just wrote Computer support technician to make it sound more "technical" . I don't think it's such a big problem 2) Electronics technician ( 2 years ) 1998 - 2000. in India. I came to United states around 2000. The problem with this job is that it was looong time ago . and my MAIN JOB EXPERIENCE was at this company for a year , till I was laid off last month. so I am worried if I put a job experience that's almost 10 years apart from the most current job I had . It would create a problem. But on the other hand , this work I did 10 years ago is more relevant to the kind of job I am applying for, in contrast to the "customer support position job" I did, which was very recent ( 2-3 years ago ) I am stuck with this situation , please help. Thank you .

1 answer - Asked By: FocusedFuture - 7/29/2009

I am in a deep delimma.. I am completely STUCK in my resume. I lost my job last month. I have no money , and I am waiting for my unemployment check to come in for over a month. I have barely any money in my bank. I need to resolve this as quickly as possible so I can finish up my resume and start applying for some jobs I have space in my resume for one more job description . And I have 2 choices By the way I am looking for an entry level / 1 year experience position..( electrical/eletronics engineer) 2 choices I have are 1 ) Computer support technician - ( More like Customer support representative job- part time 6 months ) - I just wrote Computer support technician to make it sound more "technical" . I don't think it's such a big problem 2) Electronics technician ( 2 years ) 1998 - 2000. in India. I came to United states around 2000. The problem with this job is that it was looong time ago . and my MAIN JOB EXPERIENCE was at this company for a year , till I was laid off last month. so I am worried if I put a job experience that's almost 10 years apart from the most current job I had . It would create a problem. But on the other hand , this work I did 10 years ago is more relevant to the kind of job I am applying for, in contrast to the "customer support position job" I did, which was very recent ( 2-3 years ago ) I am stuck with this situation , please help. Thank you . p.s: Sorry for the extra exclamation points and capital letters..

1 answer - Asked By: sum142121 - 7/29/2009

I’m a Business Administration fresh grad. I just learned that the hotel I would like to work for is hiring an account executive.It is my great desire to be part in a prestigious hotel (which Marriott International Hotel) and would be proud to work there. But I’m not sure what an account executive really do. Should i apply for an account executive position for this 4 star hotel. What should i possess in order to qualify and be successful in it? I heard you have to be good in selling…if I have not much experience in selling, will I be successful doing that job? Another job option is that I was referred by a friend of mine,a team lead to work as a Technical Support representative in a distinguished call center. The salary is good with a competitive benefit package. He referred me coz he knows i'm qualified to do the job esp.i have experience working in an internet cafe now as an attendant for a year now which is owned by my aunt. But i'm kinda worried that i might not last there coz it would be very stressful knowing that call centers have high burnout rate esp. with the shifting schedules. But my friend encouraged me that i can do it. I’m confused coz i really needed to have a better job with better salary as soon as possible and move out from my cashiering job in which i'm currently underemployed. I would greatly appreciate all your advice.Tnx

3 answers - Asked By: Anonymity - 4/7/2008

I graduated at the end of 2007 with a BS in Economics. Since then I had a few temp jobs as a customer service representative, which is my current career for a private company. I have had this job for about 20 months and it is getting old. I make about 40K with good benefits and I live in Maryland. I feel like I should be making more money doing something more related to my degree. The reason I have my job now is because it was the best that I could find. What kind of jobs could I potentially go for with a degree in economics and job experience in customer service/technical support? Thanks.

1 answer - Asked By: Toot - 1/31/2011

I have been looking for a job for the last year and I got 5 interviews and no job offers...It has to be my resume. What is wrong with it? Here it is: EDUCATION ________________________________________ •MBA (Masters in Business Administration with Marketing Concentration) July 2004, University of North Alabama, Florence, Alabama •BA (Architecture) December 2001, Yildiz Technical University, Istanbul, Turkey COMPUTER SKILLS ________________________________________ •AutoCAD , AutoCAD 3D CAD Design, Microsoft Office XP, Microsoft Office 2010,MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator EXPERIENCE ________________________________________ Retail Sales Representative (Sony Alpha Holiday Event) October 2010- December 2010 MarketStar, Oklahoma City, OK •Educated and trained store personnel on client products and programs, and applied expert product knowledge •Completed assigned reporting functions •Represented Sony Alpha DSLR cameras and provided technical support to customers regarding the use of the products Mathematics Teacher (Talented and Gifted) August 2008- December 2008 Fuller Middle School, Little Rock, AR •Taught Algebra, Pre-algebra and basic Mathematics to Talented and Gifted students. •Utilized discussion-based lessons that are centered on real world situations in order to promote a deeper understanding of the concepts. •Created and administered weekly quizzes and monthly tests to track student progress. •Offered after-school tutoring to help struggling students improve their critical thinking and problem solving skills. •Incorporated various technologies in the classroom such as TI-83 Plus, Digital Image Projector and computer software. Financial Advisor, Certified Tax Professional December 2005-April 2008 H&R Block, Kaiserslautern, Germany •Utilized knowledge of federal, state, and local tax codes and duplications to prepare tax returns •Performed analytical assessment of complex tax returns for individuals or small businesses and used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Department Manager September 2004- March 2005 TJ Maxx, Fort Walton Beach, FL •Experienced creating financial plans and meeting budgets •Created promotional concepts •Purchased and maintained inventory for a $12M company Graduate Assistant & Tutoring Center Assistant Supervisor November 2001- July 2004 University of North Alabama, Academic Resource Center & Computer Lab. •Updated and maintained the tutor and student worker database using Microsoft Access. •Operated Faculty and Student Tutoring Program and conducted training for tutors. •Maintained and updated 27 PCs DVD players, CD writers and 5 iMacs daily. •Recruited , supervised tutors and directed tutor and student tutoring sessions . •Utilized internet to post job ads and coordinated job descriptions for the department. •Coordinated payroll and generated monthly reports regarding student requests and evaluations. as well as weekly time sheets. •Assigned suitable tutors to each student. •Advertised the Academic Resource Center services by creating posters and posting information on its webpage. •Worked hand in hand with the Disability Support Services department to help students achieve academic success. AWARDS AND HONORS ________________________________________ •Dean’s List, Fall 2001, Spring 2002, University of North Alabama •Alpha Theta Chi Business Honor’s Society, Fall 2003, University of North Alabama •Honor’s Business Society, Fall 2002, University of North Alabama •Academic Scholarship from the University of North Alabama

3 answers - Asked By: Esin - 3/10/2011

I was laid off in March and since then I have sent out literally hundreds of resumes and completed hundreds of applications yet so far I haven't even had so much as an interview. I'm getting scared as the money is running out and I have no job in sight. Its like I'm being rejected out of hand. I live in a large city (Cincinnati) and I can't understand why I can't find a job in such a big place. Could it be a problem with my resume? Please review and tell me if there's a problem. Objective To work to the height of my potential in order to better serve my employer. By using the skills I have acquired through my college education and past job experience I will be an added asset to my employer. Summary Included in this resume are details about my professional and educational experience. If you require any more information, or have any questions at all, please feel free to contact me at the number listed above. Thank you for your time. Experience Finlay Jewelry, Cincinnati, Ohio Operations Clerical, 2008-2009 Balancing of daily transactions Inventoring merchandise worth a total value of U.S.$2,000,000. Responsible for all operations aspect of store Supervises staff of 8 sales associates, resolves customer service issues and makes management decisions in absence of store manager. Trak Staffing Solutions, Cincinnati, Ohio Clerical Assistant, 2008 Working beneath Records Manager in Standard Textile’s legal department. Inventoring contents and nature of unlabeled boxes of company hard copy files; organizing data in Excel; reboxing, relabeling and properly ordering of hard copy boxes. Various clerical and office duties as needed. Kelly Services, North Canton, Ohio Customer Service/Collections, 2007 1 Customer service and rentention for GE Moneybank lines of credit 2 Collections on past due accounts Ryan Alternative Staffing, North Canton, Ohio Customer Service Representative, 2006-2007 1 Technical support and troubleshooting for Overhead Door's product line in in-bound call center. 2 Sales of clients' product accessories. 3 Maintaining customer brand loyalty through prompt and responsive customer service. McDonalds, Navarre, Ohio Midnight Shift Supervisor, 2004-2006 Customer Service Equipment Care and Maintenance Cash Handling Flexibility in Availability and in performing multiple roles Demonstrated high efficiency: Franchise was considering suspending 24 hour service at that location, shift was maintained after transfer; profit became at least $7,000 a month. Teamwork Shearers Foods Inc, Brewster, Ohio Packer, Maintenance, 2003-2004 Product Packaging Product quality selection Store maintenance, equipment care Hardees, Navarre, Ohio Senior Crew, 2000-2003 Customer Service Training Junior Crew Education University of Cincinnati Raymond Walters College, Blue Ash, Ohio B.S. Radiation Sciences, 2010 Cuyahoga Community College, Corporate College, Warrensville Heights, Ohio Certificate. Insurance: Life, Accident, Health and Variables, 2006 Stark State College of Technology, North Canton, Ohio Business Administration and Marketing, 2003-2004 Fairless High School, Navarre, Ohio High School Diploma, 2002 Other Experience Stark Raving Mad, Kent Stark, North Canton, Ohio 2002-2004 Improvisation comedy group, thinking quickly on one’s feet in front of an audience Teamwork Creativity Boy Scouts of America Eagle Scout Award, 2000 Thespian Society Thespian Award, 2001 References Available Upon Request I want to continue working in adminstrative/clerical/customer service roles.

2 answers - Asked By: Matthew D - 5/12/2009

I'm looking to get a job as a sales representative at ADT and was wondering if anyone had any info on the job and any advice. I'm 18 and have prior work experience and I know people who work in the company who will recommend me for the job. Any advice is helpful. Thanks

1 answer - Asked By: Ryan - 1/5/2013

For starters the makers of that commercial was a technical school. But anyway, what kind of jobs can I get with a decent salary? I have some college experience (50 credits) and I want to know what jobs can I get? Now I do want to go to get a degree soon; however, my quest for my degree has been delayed. I need a decent entry job now! Help! Again 80?f jobs don't require a degree, so where can I work? (thoughtful answers only)

3 answers - Asked By: GreatBuddha - 9/2/2008