level 1 Help desk computer technician.Do these jobs actually have a PC in front of you while working?

Or is it just over the phone and answer from your head. I would kind of need a PC to actually see what im doing and how to explain to the customer... thats good news. Do you work with books/google or is it all knowledge of the tech. Im a qualified tech but just a bit worried il need a little help sometimes! This will be my 1st job

Asked By: dylanevans1 - 6/2/2008
Best Answer - Chosen by Asker
Yeah, all level 1 technicians work of scripts on the pc in front of them.
Answered By: Browni - 6/2/2008
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