Help Desk Technician Job Questions & Answers

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I'm looking for an entry level job in the IT field, and I can't find a complete list of what they want you to know as a help desk technician. I know you need to know about remote assistance, networks,software, troubleshooting computers, hardware,email, and printers but I want to know if there's anything else that's important.
3 answers - Asked By: Avery - 10/26/2011
Hello everybody, please give me a overview about salaries in copenhagen, I would like to get more infos about gross salary for Help Desk Technician, First Line Support with English and another european language + 1 year experience. Thank you very much
1 answer - Asked By: goniuss - 10/12/2012
I will be graduating in December with a BBA in computer information systems. The university that I attend is more focused on the business side. I am aware of the certifications. I am wondering what jobs should a take in order to move into a network administrator position in the next 3-5 years. Do I start at a help desk, technician and where do I move along the way.
2 answers - Asked By: brownlaticia - 4/5/2010
What is the best employment route if you want to be a network administrator? I will be graduating in December with a BBA in computer information systems. The university that I attend is more focused on the business side. I am aware of the certifications. I am wondering what jobs should a take in order to move into a network administrator position in the next 3-5 years. Do I start at a help desk, technician and where do I move along the way.
1 answer - Asked By: brownlaticia - 4/5/2010
I had a desk job that was soooo incredibly boring. I could get my work done and have much time free. I would sit with my back to the door of my office and I would put the computer keyboard in my lap and I would doze. I could hear when the boss would look into the doorway and I could see him in the screen of my computer which faced the door. I would take these really light cat naps. Worked for me. That boss was a d*ck. The other bosses were cool.
15 answers - Asked By: LeFooker - 2/22/2012
I work as an Help Desk Technician at my college. It's a good job, downtime is great - just browsing the Internet or watching videos. Most of the phone calls are from people who don't know much about computers, so it's always great helping them understand a bit more. There's also calls from faculty at times which can be trickier with reassuring them that the issue is being looked into.
1 answer - Asked By: ahem - 2/22/2011
How do I get Computer Technician in training job? I'm in the beginning of my switching-carriers journey and need advice how to start it. I want to become a professional PC technician and currently working on my A+ certification. Im learning remotely and then just planing to take a test to get certified. Assuming I obtain the certification. I don't think I will be comfortable to work on my own or to apply for a job with no experience. Does anything like "learn and work" or something like that exist in IT world? Like starting working somewhere lets say for much less salary/profit or even for free to get the experience by shadowing a professional? Thanks in advance for your answers.
1 answer - Asked By: Nadia - 3/18/2013
I'm going to be a junior at my college and I decided to have a co-concentration major of Computer Science\Mathematics. When I graduate, in 2011, what would be my best projected job choice for then? I enjoy playing with computer hardware (I have built a few computers myself). I also have experience working at the college help desk and doing student technician work (PC replacements, script writing, etc.). Any and all advice would be helpful!
3 answers - Asked By: DB - 6/18/2009
Obviously, there are "traditional" jobs for people graduating with a BA in Computer Science, such as jobs as a software engineer. I'm wondering - what types of "non-traditional" jobs are there for Computer Science BAs willing to get a graduate degree, either in computer science or another field?
1 answer - Asked By: Revan - 7/23/2012
I know i can get a programming job but any other kind of IT jobs out there that i would be qualified for as well?
1 answer - Asked By: Travis Smith - 3/23/2013
I just want to know what kind of jobs require people with CTO degrees. And in your opinion, how much money do they make each year? Is the job hard or difficult?
1 answer - Asked By: Rob - 6/11/2012
I really like computers so I was thinking what kinda jobs are there were you have to work on a computer? And not like stay at home work, but like buisiness stuff I suppose? I would say something like being in a cubicle but Im not really sure what I would be working on then? Anyway any job ( thats not at home) that I can work on computer would be cool, and please explain what I would be doing. Thanks!
2 answers - Asked By: Kim - 5/21/2012
I applied for the classes to get Cisco Certified in one year. I was just wondering, what kind of jobs can I get with this certificate, and what would I actually be doing in these jobs? Thanks!
1 answer - Asked By: drakethelegend - 8/10/2010
I'm looking for a job or a new career that doesn't require a lot of school. Something like HVAC technician or similar pay rate, but jobs that don't require much work but good pay. I'm thinking about going back to school, so what are some good careers?
1 answer - Asked By: Julio Guzman - 7/16/2012
Hello, i'm a junior in high school , my gpa is somewhere between an 83 and an 86 (im not sure at the moment =p) and am interested in two fields of jobs. One being computers/technology, one being pharmacy. But if possible i would more enjoy a job in computers and technology seeing pharmacy requires a lot of school. What are some jobs that pay decent that have to do with building computers, or possibly overseeing a system of computers or anything of the sort?
2 answers - Asked By: Sanjay - 3/10/2013
What is the name of a job that all I do is program all day? And what are all the salaries for it/them? By the way I'm 14 so I'm just trying to look ahead and any tips would be greatly appreciated!
2 answers - Asked By: Sammy - 11/28/2012
I'm on my last semester at college about to earn my degree in Computer Information Systems. It's only an associates and i plan on continuing to get the Bachelors degree but i have to wait till fall to continue. So i was wondering what job should i try and get into that will help prepare me for after graduation.
1 answer - Asked By: vent - 3/28/2012
Meaning, you're on the move a lot or are very hands-on. Anything that doesn't require desk-work.
2 answers - Asked By: that_guy - 1/2/2008
My sister want to know 15 jobs that start with letter I. Because it is her homework.
5 answers - Asked By: Vichera - 5/17/2010
Where can I find good entry-level jobs? What are some big companies to which I can directly apply? What are some job titles for which I am qualified? Any other advice would be appreciated greatly.
1 answer - Asked By: SWATgirl - 5/13/2007
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Technology Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,140.00
Typical Salary for Help Desk Analyst
(935 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.8%
Associates
20.2%
Certification
7.5%
Master's
4.3%
High School
4.2%
Vocational
3.4%
(624 Respondents)
Source: Monster.com Careerbenchmarking Tool

Help Desk Analyst

Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
0 %
Size of Industry in 2006:
N/A
Source: Bureau of Labor Statistics, May 2006

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